We regret to confirm that we have temporarily suspended all A-ROSA cruises on the Danube, Rhine, Rhône, Seine, and Douro up to and including 17 April 2020. The current situation in Germany follows political decisions and official instructions at the places of residence to reduce infection rates. A-ROSA fully supports this strategy as the well-being and safety of all guests, crew members and employees is our highest priority.
We will proactively contact all affected guests and travel agencies with solutions. The regulations at your place of residence and in Germany do not allow you to travel on holiday and therefore we offer generous rebooking possibilities including additional benefits. Should there be any changes, we will also inform our guests and sales partners.
At the moment we are experiencing a massively higher number of calls and e-mails due to the developments of the Coronavirus. We apologize for the waiting time. We are doing everything in our power to keep the waiting time as short as possible and to offer the usual service. Please contact your local travel agency, if you have any questions about an existing booking .
Your holiday is still in the very best hands with us, because we take care of your safety.
We at A-ROSA already place great importance on cleanliness and hygiene on board our ships in daily routine. The quality standards go far beyond the usual level. In accordance with the established processes for the prevention of viral diseases, we have implemented additional hygiene measures on board.
Do you place particular importance on flexibility when booking?
Already included within A-ROSA Premium all inclusive rate is the possibility for you to rebook one time free of charge up to 30 days before departure. Further information of the advantages of Premium all inclusive can be found here.
You can also benefit from many advantages and additional safety by booking your arrival and departure through A-ROSA Flussschiff GmbH.
A-ROSA always sets high standards of hygiene. In addition, there are further preventivemeasures to deter the spread of viral diseases. Therefore, we have implemented additional hygiene measures on board our ships for reasons of precaution:
Should there be any further changes in current guidelines or requirements by the authorities on short notice, we will inform our guests immediately in the interest of the health and safety of our guests and crews.
Due to the increased hygiene measures, day visitors and/or accompanying persons are not permitted without prior registration and health declaration until further notice.
We try to reduce the number of external partners on our ships to a minimum and to arrange the handling outside the ship. Should it nevertheless happen that an external partner has to go on board an A-ROSA ship, the respective persons, just like our guests, will have to pass a health screening by filling out the health questionnaire and having their temperature checked before boarding the ship. Only then may they board the ship.
If an A-ROSA ship lies directly next to another ship, we ensure that no other guests pass through the ship, but rather cross-over the ship via the sun deck (if possible).
Leading health authorities urgently recommend to take the same measures as for a typical influenza season. For example, these include:
The health and safety of our guests and crew members is our top priority. We therefore continue monitoring current developments very closely. The basis for a cancellation or rebooking are our general terms and conditions. Of course, the official travel warnings of the Federal Foreign Office will be taken into account.
For guests who have booked Premium all inclusive, rebooking the departure date or ship is possible one time free of charge up to 30 days before the start of the trip, while retaining the overall package.
If one of the criteria asked for in the health questionnaire is not met or if a body temperature of 37.8°C or higher is measured by A-ROSA before the start of the journey, travelling with A-ROSA is unfortunately not possible for safety reasons. In this case, the trip can be rebooked to a later date. Reimbursement of the costs via the travel cancellation insurance or the organiser is only possible if the relevant receipts relating to the questionnaire are submitted and validated. In these cases, please contact us promptly by email at firstname.lastname@example.org.
Should a guest be prohibited from boarding the ship for the reasons mentioned above, we will support him/her with organising of the return journey on presentation of proof and bear the costs (within reasonable limits).
If we are forced to cancel a trip due to official regulations, we or the travel agency will inform our guests as soon as possible. Of course, we would like to create alternatives for our guests in order to still guarantee a great holiday and relaxing experience. We guarantee that in this exceptional case we will find a solution by providing alternative travel possibilities.
For A-ROSA, the well-being and safety of all guests, crew members and employees have the highest priority. The satisfaction and well-being of all is very important to us. We are monitoring developments very closely. We will then contact all affected guests and travel agencies promptly and proactively providing solutions. There are generous rebooking possibilities, which can be booked until 30.06.2020. Should there be any changes, we will also inform our guests and sales partners accordingly.
At the moment we are experiencing a dramatic increase in the number of calls and e-mails that we receive as a result of the developments of the coronavirus. We apologise for the delay in responding. We are doing everything in our power to keep the waiting time as short as possible and to offer the level of services that you have come to expect from A-ROSA. If you have any questions about an existing booking through your local travel agency or an online provider, please get in touch with them directly.
All information published on this website has been compiled to the best of our knowledge, but without claim to its completeness or correctness. Should individual formulations be misleadingly expressed, we apologise for this. We stand for national diversity and equal rights for our guests and employees as well as for international cooperation and equal rights for all nations and genders.