The A-ROSA Safety First concept:
We look forward to once again setting sail together with you on the most beautiful rivers and natural landscapes in Europe.
At A-ROSA, the health, safety and well-being of all guests and crew members is always our top priority. For this reason, our A-ROSA Care Team has developed a comprehensive health and hygiene concept based on the official directives and recommendations of the Robert Koch Institute, which meets national and international health standards. This concept worked successfully during the 2020 season and has been adapted to the current conditions and regulations for the 2021 season.
We closely follow current developments and recommendations and are in regular contact with the port and health authorities. Decisions are always made based on these assessments, the official directives of authorities as well as the travel advice of the German Foreign Office according to the motto ‘Safety First’.
Of course, it is possible to sail safely and also have a great time whilst on holiday. You can enjoy our usual friendly service, plenty of relaxation and a great atmosphere on board. Our crew is passionate about creating a wonderful, carefree holiday for you on board.
We look forward to welcoming you on board. You will be in the best hands with us, as we ensure your safety:
For maximum security, we offer a new Corona cover in cooperation with HanseMerkur. This benefit, which can be added to the travel cancellation insurance, includes coverage of cancellation costs in the event that domestic self-isolation becomes necessary as a result of an official measure or an order by a justified third party. In addition, this insurance also takes effect if, on the day of arrival, access to the ship cannot be granted due to justified reasons. This insurance can be booked immediately when booking, but no later than 30 days before the start of the trip. If there are less than 30 days between booking and departure, the insurance must be taken out within three working days of booking.
You can also benefit from many advantages and additional security by booking your arrival and departure via A-ROSA Flussschiff GmbH. You can find more information about the benefits of our Premium fare here.
The health and safety of our guests and crew members is our top priority. We therefore continue to monitor current developments very closely. The basis for a cancellation or rebooking are our general terms and conditions. Of course, the official travel warnings of the German Foreign Office will be taken into account.
For guests who have booked the Premium all-inclusive rate, a one-off rebooking of the travel date or ship is possible, free of charge, up to 30 days before the start of the cruise, while retaining the overall package.
For A-ROSA, the health, safety and well-being of all guests and crew members is our top priority. In order to ensure this in the best possible way and to make your holiday as relaxing and safe as possible, we can only grant access to our ships to fully healthy persons. To ensure this, we send you a declaration of fitness to travel in advance, which we ask you to sign and hand in during the Check-In. In addition, for cruises all guests (12 years and older) are required to provide proof of a complete COVID-19 vaccination protection (14 days after last required vaccination dose) or recovery from COVID-19 (min. 28 days, max. 6 months old positive PCR test). All guests between 6 and 11 years required to provide proof of a negative PCR test (max. 48 hrs old) OR a rapid antigen test (max. 24 hrs old, no self-test). For cruises on the Danube all guests – regardless if having proof of a complete vaccination protection or not – require proof of a negative rapid antigen test (max. 24h) for using the A-ROSA shuttle bus from the Passau train station to the ship. For entry into Austria, all guests aged 12 and over who have not yet received a booster vaccination require proof of a negative PCR test result (max. 72 hours old). We therefore ask all guests to bring a corresponding document with them when they arrive. Additionally, our certified partner will test all guests (6 years and older) for COVID-19 at the beginning of the cruise, using a rapid antigen test. Furthermore, we will also check the body temperature of all guests using a contactless infrared thermometer.
The following statements must apply to you
Embarkation will be refused without a signed declaration and presentation of the relevant evidence or if symptoms typical of COVID-19 are present. In case you are unable to sign the declaration, please contact us promptly at +49 381 202 6001.
The health and safety of guests and crew members are A-ROSA's top priority. We monitor current developments very closely and are in regular contact with the port and health authorities. Decisions are made on the basis of these assessments as well as the travel advice of the German Foreign Office. If an international travel area is designated by the German Federal Ministry of Health as a COVID-19 virus variant area, we do not call at these. Instead, the A-ROSA Care Team will develop an alternative itinerary at short notice, calling at ports outside the risk area.
The well-being and safety of all guests and crew members is always a top priority for A-ROSA. Therefore, we closely monitor current developments and constantly re-evaluate the current situation. In the course of the development of mutations of the new coronavirus, the German Foreign Office has also defined virus variant areas in which new virus mutations are increasingly occurring. Unfortunately, we are currently unable to grant access to the ship for all guests arriving from such areas. Should you travel from such an area, please contact the A-ROSA Service Centre immediately on +49 (0) 381 202 60 01 or firstname.lastname@example.org.
Currently, the following countries have been declared as areas of variants of concern by the German Federal Government (as of 4 January 2022):
Please also check the current designated areas on an ongoing basis before your journey at https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete_neu.html
Depending on the regulations in our cruising areas, guests from 6 to 11 years will be tested for COVID-19 up to three times a week using a rapid antigen test. This test is carried out by certified staff on board in a separate area. Guests will be informed of the exact test times and location on board by the hotel manager.
Should countries on the itinerary require a negative PCR test result for entry, we will inform guests on board and provide appropriate test offers together with the ports.
If a negative antigen rapid test is required for re-entry into the home country, this can also be carried out on board.
At A-ROSA, the health, safety and well-being of all guests and crew members is our top priority at all times. For this reason, the A-ROSA Care Team, which consists of internal and external specialists, has drawn up a comprehensive protection and hygiene concept based on the official directives and recommendations of the Robert Koch Institute, which complies with all national and international standards. This concept provides for a minimum distance of 1.5 metres to be maintained everywhere on board. To enable this, the occupancy rate has been reduced and - where possible – a route guidance system has been set up. Our guests (from 6 years of age) must wear a medical standard face mask or a FFP2 mask in the public areas below deck - except at the table in the restaurant and when seated in the lounge. The crew will wear a mouth-nose protection at all times. On the Danube, there is a legal requirement to wear an FFP2 mask (For guests aged 6 to 13 years and pregnant women, medical face protection (surgical mask) is sufficient). In addition, we remind you to observe the cough and sneeze etiquette and to wash and disinfect your hands regularly. We provide sufficient facilities for this on board. The existing cleaning and disinfection plans have been further consolidated and intensified.
Our guests (from 6 years of age) must wear a medical standard face mask or a FFP2 mask in the public areas below deck. On the Danube, there is a legal requirement to wear an FFP2 mask (For guests aged 6 to 13 years and pregnant women, medical face protection (surgical mask) is sufficient).
The requirement to wear a mask does not apply in the cabin, at table in the restaurant or in the lounge, nor on the sun deck or aft deck if the minimum distance of 1.5 metres can be maintained.
Wearing this protection is mandatory for crew members in public areas on board.
We ask you to always carry a sufficient number of medical standard face masks so that you can change them regularly. In addition, we also recommend carrying FFP2 masks with you, as in some regions it is compulsory to wear such protection.
Within the scope of Full BoardPlus, our guests on board receive breakfast, lunch, tea and coffee hour as well as dinner in buffet form. In the buffet area, care must be taken to maintain a minimum distance of 1.5 metres. In addition, all guests must wear a mouth and nose protection during the selection of dishes at the buffet, which can be removed at the table. In the buffet area, a route guidance system has also been installed to help avoid crowding.
In our bar, guests can enjoy cool refreshments, delicious hot drinks and exclusive cocktails as usual. A service staff member will take your order directly at your seat. Due to the current regulations, individual ordering at the bar is not possible. Also, the seats directly at the bar counter cannot be occupied at the moment.
On board, our guests can once again look forward to the popular A-ROSA buffet selection. If current regional regulations allow, all meals will again be offered in buffet form. In the buffet area, please ensure that a minimum distance of 1.5 metres is maintained. In addition, all guests must wear a mouth and nose protection during the selection of meals at the buffet, which can be removed at the table. In the buffet area, a route guidance system has also been set up to help avoid crowds.
Our guests can continue to be pampered with massages or treatments in the SPA-ROSA. The hygiene measures have been further strengthened for this purpose. The sauna, pool, whirlpool and fitness room can also be used, provided the hygiene and distance rules are observed. For the sauna and fitness room, please register in advance at the reception.
Guests from 6 to 11 years need a negative antigen rapid test not older than 24 hours for using the fitness & sauna area and for treatments. This can be done on board by certified staff. We will be happy to inform you about the details on board.
The on-board shop will continue to be open for guests at set times. The times can be found in the A-ROSA Journal. As in all other public areas below deck, we ask that you wear mouth and nose protection in the on-board shop. In addition, hygiene measures have of course also been reinforced in this area and all surfaces are regularly disinfected. The perfume testers can be tried out on request. Our crew will be happy to help.
Our ships are currently sailing at reduced capacity because our hygiene and health concept provides for various measures to ensure that a minimum distance of 1.5 metres can be maintained on board. All measures were tested on board in a simulation and adapted to the individual conditions. Accordingly, the maximum occupancy varies from ship to ship.
Due to increased safety and hygiene requirements, we can only grant access to the ship to guests booked on that specific sailing until further notice.
We try to minimise access to the ship by external partners as much as possible and to carry out the processing outside the ship. Should it nevertheless become necessary for an external partner to board an A-ROSA ship, the respective persons will undergo the same measures as the guests before boarding the ship.
We are delighted to welcome our youngest guests on board our ships. Please be aware that children aged 6 to 11 years need proof of a negative antigen test and children aged 12 years and older need proof of a complete vaccination protection. On family cruises, we are offering our Kids Club programme. To maintain the minimum distance requirements the group size is limited to 15 children. We will be happy to inform you about the details on board.
We look forward to exploring Europe's most beautiful cities and landscapes together with our guests on the diverse selection of A-ROSA excursions. The excursions on offer can be reserved without obligation before the start of the cruise at www.arosa-cruises.com/excursions.
Our shore excursions are currently taking place with reduced group sizes. We have also reduced our bike tours to a maximum group size of 12 participants, plus guide.
For maximum safety, all guides as well as all bus drivers must have a daily negative rapid test result before the start of the excursions.
The wearing of a mouth and nose protection is compulsory for all guests on the excursion coach. Depending on local regulations, it may also be necessary to wear such protection throughout the duration of the excursion and outside the coach. Our crew and guides will of course familiarise guests with local pandemic containment measures in good time.
A presentation of all excursions will take place on the first day of the cruise following the ship safety briefing in the lounge. Guests are welcome to find out the exact time directly on board from our crew members.
The shore excursions can be booked in advance without obligation online at www.arosa-cruises.com/excursions or on board through the excursion host. The excursions for the first port can be booked on board up to 20.00 on the day of arrival and the excursions for the following ports up to 12.00 on the second day of travel. However, we recommend an online reservation to reduce contacts on board. Guests will then receive the tickets conveniently in their cabin.
During the voyage, our guests are welcome to explore the cities on their own. However, it is requested that guests follow local pandemic containment measures and avoid large crowds.
We would like to ask you to pay your on-board bill at the end of your journey using contactless payment methods wherever possible. To do this, simply register your EC or credit card at reception during your stay on board.
This will depend on the requirements of the country you are returning to. Please check the individual travel restrictions for your onward travel destination. If a negative antigen rapid test is required for re-entry into the home country, this can be carried out on board free of charge by our certified staff.
Further information about Marine Medical Solutions can be found here.
All information published on this website has been compiled to the best of our knowledge, but without claim to its completeness or correctness. Should individual formulations be misleadingly expressed, we apologise for this. We stand for national diversity and equal rights for our guests and employees as well as for international cooperation and equal rights for all nations and genders.