Cruises to feel good and safe.

We look forward to setting course again with you for the most beautiful cities and natural landscapes.

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority. In order to mutually commence the "new and safe normality", we have established the A-ROSA Care-Team, which consists of internal and external specialists. Based on the official orders and recommendations from the Robert Koch Institute, Germany’s federal government agency and research institute responsible for disease control and prevention, our Care-Team has developed a comprehensive hygiene and health concept, that further expands on our already very high safety standards. We follow current developments and advice closely and adapt our concept continuously, as per the latest recommendations. The Robert Koch Institute’s renowned experts will also support us in the implementation and design of a safe holiday for you and our employees. This, too, underlines the fact that we prepare ourselves meticulously for your holiday and that we are aware of our extraordinary responsibility.

Of course, you can be sure that your wonderful time on board is still guaranteed. You can look forward to our friendly and welcoming service, plenty of relaxation and an absolute feel-good atmosphere. Our crew will do everything to make your holiday with us as pleasant and carefree as possible.

Video: Things to know for your cruise.

Video

Expertise is the result of knowledge, skill, understanding and imagination, grounded by experience.

Dr. med. Jens Tülsner, MD (CEO) - A-ROSA fleet doctor
  • Founder and head of Marine Medical Solutions
  • Specialist for anaesthesia / intensive care / emergency medicine
  • Formerly head physician of a clinic for emergency and intensive care medicine
  • Former Vice President Medical for Carnival Maritime (responsible for medical care at sea)

Further information about Marine Medical Solutions can be found here.

Frequently Asked Questions

General

  • A minimum distance of 1,5 metres will apply to the entire ship, which will be implemented using a guidance system with aisles as ‘one-way-streets’, floor markings, reduced size dining areas and seating groups, ensuring the required distancing.
  • Specific rules of conduct for the ships will be communicated regularly by means of posters, information videos and ship announcements.
  • Existing cleaning and disinfection plans and logs will be further enhanced.
  • Effective disinfectants will be provided, and their use will be checked at all entrances (ship, restaurant, lounge, sun deck, work and crew areas).
  • In the public areas, all crew members and guests must wear a full mouth and nose cover. This does not apply to guests who are seated at a dining table or in the open-air areas.
  • A-ROSA ships are already equipped with an air conditioning system that provides all cabins and public spaces with separate air supplies. Fresh air is drawn into each cabin and public space, it is then filtered before being released back outside.     
  • Access to the ship by external persons will be kept to the necessary minimum.

Prior to departure

  • Guests will be sent a declaration of fitness to travel and the rules of conducts onboard. These must be signed and handed over on arrival at the ship.
  • In addition, guests must carry out a ‘self-check’ for symptoms and not travel if any of the results are positive.

Embarkation

  • On arrival at the ship, in a specially designed reception area, guests’ body temperature will be checked using an infrared thermometer and the necessary documents will be collected.
  • Guests baggage will be disinfected.

Dining

  • All tables will be positioned so that the minimum distance required can be maintained.
  • The meals (breakfast, lunch, coffee, dinner) are offered at two staggered times, depending on the capacity utilisation, and dinner is served at firmly assigned tables.
  • Cutlery racks, table decorations and menus will be removed.

Spa

  • The SPA-ROSA offering will be reduced and carried out in accordance with newly established hygiene and distancing rules. The sauna will not be accessible.

Excursions

  • The group sizes for all excursions will be reduced. 
  • Any audio equipment, bikes etc will be disinfected after every use.

Crew

  • Manuals have been created and processes will be practiced via e-learning and on-site training.
  • Reinforced hygiene measures and social distancing rules will apply. In areas where this is not possible, mouth and nose coverings or plexiglass protection will be used.
  • There will be staggered work hours, breaks and mealtimes for the crew.
  • Regular cleaning of personal work clothes (uniform, mouth and nose cover, gloves) will be carried out by the on-board laundry.
  • Work equipment will be provided for each individual crew member for their personal use only, where possible. Where not possible, cleaning or disinfection will take place after each use.

 

The German Federal Foreign Office has lifted its travel warning for 29 European countries and members of the Schengen area from 15 June 2020 onwards. The borders between these countries have been reopened and controls and quarantine arrangements have been discontinued.  This means that river cruises within the EU and the Schengen area are possible, which can also be read in the travel warnings issued by the German Federal Foreign Office.

With an extended hygiene and health concept adapted to the special situation, A-ROSA has resumed its river cruises on the Douro, Danube and Rhine on 17 June 2020. Cruises in France also started again from 11 July 2020. The country-specific travel instructions of the German Federal Foreign Office as well as regional regulations regional of authorities are being closely monitored, which may lead to adjustments that will be communicated promptly.

We will be happy to contact you and provide you with all important information about the trip. Until then we ask you for a little patience. We are currently experiencing a significant increase in the number of phone calls and e-mails. Please excuse the longer waiting times.

We are looking forward to welcome you on board and to make sure, you have a great time. You can book your A-ROSA cruise for 2020 or 2021 on our website, with the A-ROSA Service Center or with your travel agency. Your holiday is still in the best hands with us, because we take care of your safety.

At A-ROSA, we place great importance on cleanliness and hygiene on board of our ships. The standards go far beyond common measures. In the course of the pandemic, our A-ROSA Care Team has developed a hygiene and health concept that puts even greater emphasis on your safety and health.

Please also note that within the framework of the A-ROSA Premium Tariff, you have the option to change your booking once free of charge, up to 30 days before departure. You can find more information about the advantages of our premium tariff here.

For further peace of mind please contact A-ROSA Service Centre’s for any transfer, flight or pre-and-post hotel bookings.

The health and safety of our guests and crew members is our top priority. We therefore continue to monitor current developments very closely. Our general terms and conditions are the basis for any cancellation or rebooking requests. Of course, the official travel warnings of the German Foreign Office are taken into account.

For guests who have booked the PREMIUM all-inclusive fare, a one-off rebooking of the travel date or ship is possible free of charge, up to 30 days before the start of the trip, while retaining the overall package.

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority. In order to guarantee these in the best possible way and to make your holiday as relaxed and safe as possible, access to our ships is only granted to guests meeting our health standards. To ensure this, we will send you a declaration of health in advance, which we ask you to sign and hand in at check-in. At check-in, we will also take your body temperature, using a contactless infrared thermometer.

In advance of the trip we will send you a declaration of fitness to travel. If you are unable to sign it, please contact us as soon as possible on +49 381 202 6001.

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority in order to mutually commence the "new and safe normality", we have established the A-ROSA Care-Team, which consists of internal and external specialists. On the basis of the official orders and recommendations from the Robert Koch Institute, Germany’s federal government agency and research institute responsible for disease control and prevention, our Care-Team has developed a comprehensive hygiene and health concept, that further expands on our already very high safety standards.

This concept stipulates that a minimum distance of 1,5 metres must be maintained everywhere on board. The crew will wear a mouth and nose cover throughout. Our guests are also obliged to cover their mouths and noses in the public areas - except at table and in the fresh air.

In addition, we would like to point out that the cough and sneeze etiquette must be observed and that hands must be washed and disinfected regularly. We provide adequate facilities for this on board. The existing cleaning and disinfection plans have been further condensed and intensified.

The wellbeing of all guests is A-ROSA’s highest priority, apart from their safety. Guests can rest assured that the hygiene and health measures will be implemented in a fashion not to impact their enjoyment, relaxation and overall holiday experience. This will also reflect in the dining experience. Our popular buffet selection will now be served to your table. Starting with comprehensive breakfast options, guests can look forward to delicious 3-course lunches and 4-course dinners, all inspired by the respective local regions. On the Danube, for example, there will be a Hungarian Night, on the Northern Rhine the menu will be influenced by Holland and Belgium and on the Southern Rhine A-ROSA will offer culinary delights such as Black Forest and Swiss Cuisine dinners. For our little guests there is a special "Kids Menu".

The hygiene and health concept currently envisage that a total of four people from a maximum of two different households can sit together at one table. For dinner, we will be assigning you a fixed table place. Of course, we make sure that guests travelling together are placed together, taking into account the regulations. A minimum distance of 1.5 metres is maintained between the occupied tables. Depending on the capacity utilisation, meals are served in one or two table times. The maximum seating capacity per session is determined by strict observance of the distance rules. We kindly ask you to place your orders for drinks in the restaurant and lounge directly at the table, where we will be happy to take them. Contact details of guests sitting together will be recorded in accordance with data protection regulations, as is also known in onshore catering establishments.

We look forward to pampering you with massages or treatments in our SPA-ROSA. For this purpose, the hygiene measures have been further intensified. The pool, whirlpool and fitness room can also be used, provided that the rules of hygiene and spacing are observed. Relevant details can be obtained on board.

We are pleased to be able to offer you the usual excursion programme. If no other regulation is available, the excursion buses may be filled to capacity if the masking requirement is observed and the first row behind the driver is kept clear. Otherwise, the respective regulations of the countries and destinations are implemented. For excursions without a bus, such as a city walking tour or a bicycle tour, the number of participants is limited to the local maximum number of participants. If possible, please bring your own headphones for use with our audio equipment.

For the time being, our ships will not operate at full capacity. Our hygiene and health concept provides for various measures to ensure that a minimum distance of 1.5 metres can be maintained on board. All measures were tested in a simulation on board and adapted to the individual conditions. Accordingly, capacity utilisation varies from ship to ship.

The health and safety of our guests and crew members is our top priority. We monitor current developments very closely and are in daily contact with port and health authorities. Decisions are made based on these assessments as well as the travel advice from the German Foreign Office and information from the Robert Koch Institute, Germany’s federal government agency and research institute responsible for disease control and prevention. Appropriate measures will be taken, and guests will be informed immediately, should the current situation change and a re-assessment be required.

As long as the official instructions require it, our guests are obliged to wear a mouth and nose cover in the public indoor areas. This therefore does not apply to the table in the restaurant or lounge, nor on the sun deck or aft deck. For our youngest guests, the wearing of this cover becomes compulsory from the age of 6 years. For crew members, wearing this cover is obligatory in the public areas on board.

Due to the increased hygiene measures, day visitors and/or accompanying persons are not permitted without prior registration and health declaration until further notice.

We try to reduce the number of external partners on our ships to a minimum and to arrange the handling outside the ship. Should it nevertheless happen that an external partner has to go on board an A-ROSA ship, the respective persons, just like our guests, will have to pass a health screening by filling out the health questionnaire and having their temperature checked before boarding the ship. Only then may they board the ship.

 

 

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority. Therefore, our A-ROSA Care-Team has developed a comprehensive hygiene and health concept, which has further enhanced our always very high safety standards and adapted them to this special situation. The concept specifies that the first trips will be carried out with a reduced number of guests. Therefore, for the time being, travelling with A-ROSA is only possible for guests from the EU and the Schengen area (except for Luxembourg and the region of Antwerp). As soon as further relaxation is possible, we will expand the number of guests accordingly.

At A-ROSA, children up to 15 years of age accompanied by a supervising adult travel free of charge and we are happy to welcome even our smallest guests back on board our ships. However, we ask for your understanding that due to the current circumstances and for the protection of your children, we cannot offer a Kids Club on our family cruises for the time being.

At present, there are no guidelines or specifications for maintaining the minimum distance in buses, trains or aircraft. However, A-ROSA advises its partner agency not to fill up the buses.

Further information:

All information published on this website has been compiled to the best of our knowledge, but without claim to its completeness or correctness. Should individual formulations be misleadingly expressed, we apologise for this. We stand for national diversity and equal rights for our guests and employees as well as for international cooperation and equal rights for all nations and genders.