Current travel information

Dear guests,

The currently prevailing circumstances, as well as political decisions and official instructions, make it impossible to begin a journey at the moment. A-ROSA fully supports the strategy to contain the virus, as the well-being and safety of all guests, crew members and employees are our highest priority.

We are currently informing all guests of affected trips before it is possible to reopen individual destinations. The daily updated status of work concerns all trips up to and including 14 June 2020. The A-ROSA team is contacting all guests and travel agencies proactively and according to the date of travel with solutions. We offer generous rebooking options including attractive and additional A-ROSA benefits.

We plan to resume travel after the lifting of the travel warning for 31 European countries, which is scheduled for 15 June 2020. A-ROSA ALVA on the Douro should start from 17 June 2020. Trips on the Rhine and Danube will follow from June 19 and 20, 2020, with the restart of trips in France also planned for the beginning of July. However, due to official regulations or changing local conditions, adjustments may still be necessary, about which we will inform you in advance.

Currently, the A-ROSA Care-Team is working on a hygiene and health concept that embraces the current safety measures and distancing regulations for our guests and our crew. A-ROSA is continually monitoring the requirement of the authorities in the various countries as they are constantly being adapted.

At the moment we are experiencing a massively higher number of calls and e-mails due to the developments of the Coronavirus. We apologize for the waiting time. We are doing everything in our power to keep the waiting time as short as possible and to offer the usual service. Please contact your local travel agency, if you have any questions about an existing booking.

A-ROSA Hygienic-Information

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority. In order to mutually commence the "new and safe normality", we have established the A-ROSA Care-Team, which consists of internal and external specialists. On the basis of the official orders and recommendations  from the Robert Koch Institute, Germany’s federal government agency and research institute responsible for disease control and prevention, our Care-Team has developed a comprehensive hygiene and health concept, that further expands on our already very high safety standards. We follow current developments and advice closely and adapt our concept continuously, as per the latest recommendations. The Robert Koch Institute’s renowned experts will also support us in the implementation and design of a safe holiday for you and our employees. This, too, underlines the fact that we prepare ourselves meticulously for your holiday and that we are aware of our extraordinary responsibility.

Of course, you can be sure that your wonderful time on board is still guaranteed. You can look forward to our friendly and welcoming service, plenty of relaxation and an absolute feel-good atmosphere. Our crew will do everything to make your holiday with us as pleasant and carefree as possible.

Video: Things to know for your cruise.

Video

Expertise is the result of knowledge, skill, understanding and imagination, grounded by experience.

Dr. med. Jens Tülsner, MD (CEO) - A-ROSA fleet doctor
  • Founder and head of Marine Medical Solutions
  • Specialist for anaesthesia / intensive care / emergency medicine
  • Formerly head physician of a clinic for emergency and intensive care medicine
  • Former Vice President Medical for Carnival Maritime (responsible for medical care at sea)

Further information about Marine Medical Solutions can be found here.

Frequently Asked Questions

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority. In order to mutually commence the "new and safe normality", we have established the A-ROSA Care-Team, which consists of internal and external specialists. On the basis of the official orders and recommendations from the Robert Koch Institute, Germany’s federal government agency and research institute responsible for disease control and prevention, our Care-Team has developed a comprehensive hygiene and health concept, that further expands on our already very high safety standards.

We are currently in contact with the responsible authorities and officials to plan our trips. We understand, and are delighted, that you look forward to commencing your holidays with us. Rest assured that we are already working at full speed to resolve any pending issues and will re-start our voyages shortly.

We are currently in contact with the relevant authorities and officals to plan our trips. We understand, and are delighted, that you look forward to commencing your holidays with us. Rest assured that we are already working at full speed to resolve any pending issues and will re-start our voyages shortly.

We will be delighted to contact you in due course, before your departure date to provide you with all important information about your trip. Until then we kindly ask you to be patient. We are currently experiencing a significant increase in the number of phone calls and e-mails.  We apologise for longer waiting times than usual.

We look forward to welcoming you on board and to making sure you have a great time. You can book your A-ROSA cruise on our website, with the A-ROSA Service Center or with your travel agency. Your holiday is still in the best hands with us, because we take care of your safety.

At A-ROSA, we place great importance on cleanliness and hygiene on board of our ships. The standards go far beyond common measures. In the course of the pandemic, our A-ROSA Care Team has developed a hygiene and health concept that puts even greater emphasis on your safety and health.

Please also note that within the framework of the A-ROSA Premium Tariff, you have the option to change your booking once free of charge, up to 30 days before departure. You can find more information about the advantages of our premium tariff on this website.

For further peace of mind please contact A-ROSA Service Centre’s for any transfer, flight or pre-and-post hotel bookings.

The health and safety of our guests and crew members is our top priority. We therefore continue to monitor current developments very closely. Our general terms and conditions are the basis for any cancellation or rebooking requests. Of course, the official travel warnings of the German Foreign Office are taken into account.

For guests who have booked the PREMIUM all-inclusive fare, a one-off rebooking of the travel date or ship is possible free of charge, up to 30 days before the start of the trip, while retaining the overall package.

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority. In order to guarantee these in the best possible way and to make your holiday as relaxed and safe as possible, access to our ships is only granted to guests meeting our health standards. To ensure this, we will send you a declaration of fitness to travel in advance, which we ask you to sign and hand in at check-in. At check-in, we will also take your body temperature, using a contactless infrared thermometer.

In advance of the trip we will send you a declaration of fitness to travel. If you are unable to sign it, please contact us as soon as possible on +49 381 202 6001.

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority in order to mutually commence the "new and safe normality", we have established the A-ROSA Care-Team, which consists of internal and external specialists. On the basis of the official orders and recommendations from the Robert Koch Institute, Germany’s federal government agency and research institute responsible for disease control and prevention, our Care-Team has developed a comprehensive hygiene and health concept, that further expands on our already very high safety standards.

This concept stipulates that a minimum distance of 1,5 metres must be maintained everywhere on board. The crew will wear a mouth and nose cover throughout. Our guests are also obliged to cover their mouths and noses in the public areas - except at table and in the fresh air.

In addition, we would like to point out that the cough and sneeze etiquette must be observed and that hands must be washed and disinfected regularly. We provide adequate facilities for this on board. The existing cleaning and disinfection plans have been further condensed and intensified.

For all meals you can choose between two fixed table times. Meals are served at the table in the usual A-ROSA quality. Please contact our crew for reservation of your preferred dining time, and in case of intolerances or allergies. We kindly ask that you to place your orders for drinks directly at the table in the restaurant and lounge, where we will be happy to serve them.

We look forward to pampering you with massages or treatments in our SPA-ROSA. For this purpose, the hygiene measures have been further intensified. The pool, whirlpool and fitness room can also be used, provided that the rules of hygiene and spacing are observed. Relevant details can be obtained on board.

We are pleased to be able to offer you the usual excursion programme. In order to maintain the necessary distance, we will reduce the group sizes for our bicycle tours, city tours and bus tours. If possible, please bring your own headphones for use with our audio equipment.

The health and safety of our guests and crew members is our top priority. We monitor current developments very closely and are in daily contact with port and health authorities. Decisions are made based on these assessments as well as the travel advice from the German Foreign Office and information from the Robert Koch Institute, Germany’s federal government agency and research institute responsible for disease control and prevention. Appropriate measures will be taken, and guests will be informed immediately, should the current situation change and a re-assessment be required.

Due to official instructions, our guests are obliged to wear a mouth and nose cover in the public areas on board. However, this does not apply to the table in the restaurant or lounge, nor on the sun deck or aft deck. It is mandatory for crew members to wear a face mask in the public areas on board.

Due to the increased hygiene measures, day visitors and/or accompanying persons are not permitted without prior registration and health declaration until further notice.

We try to reduce the number of external partners on our ships to a minimum and to arrange the handling outside the ship. Should it nevertheless happen that an external partner has to go on board an A-ROSA ship, the respective persons, just like our guests, will have to pass a health screening by filling out the health questionnaire and having their temperature checked before boarding the ship. Only then may they board the ship.

The currently prevailing circumstances, as well as political decisions and official instructions, make it impossible to begin a journey at the moment. A-ROSA fully supports the strategy to contain the virus, as the well-being and safety of all guests, crew members and employees are our highest priority.

We will contact all guests and travel agencies proactively and according to the date of travel with solutions. If you have booked a cruise with departure date up to and including 28 May 2020, we offer the following rebooking offers including additional benefits, which can be booked until 31 August 2020.

At the moment we are experiencing a dramatic increase in the number of calls and e-mails that we receive as a result of the developments of the coronavirus. We apologise for the delay in responding. We are doing everything in our power to keep the waiting time as short as possible and to offer the level of services that you have come to expect from A-ROSA. If you have any questions about an existing booking through your local travel agency or an online provider, please get in touch with them directly.

Further information:

All information published on this website has been compiled to the best of our knowledge, but without claim to its completeness or correctness. Should individual formulations be misleadingly expressed, we apologise for this. We stand for national diversity and equal rights for our guests and employees as well as for international cooperation and equal rights for all nations and genders.