The overall satisfaction rate shows our guests’ satisfaction as a percentage during a given trading year. It is calculated on the basis of all surveys filled in by guests during the relevant trading year.
At A-ROSA Flussschiff GmbH, we regularly measure our guests’ satisfaction levels on all of our ships. Once their cruise is over, we survey them to see how satisfied they were with their holiday. They fill in an online survey, rating all aspects of their cruise – from the booking process to their arrival, the restaurant, cabins and excursions. Guests can rate the individual areas on a scale of 1 to 6 (with 1 being the highest rating).
During the 2017 trading year, a total of 8,054 guests took part in our customer satisfaction survey. The overall satisfaction rate of all respondents was 96% (‘very satisfied’ or ‘satisfied’). The 2016 figure was also 96%.
Measuring customer satisfaction is a key component of our quality management system, which is reviewed regularly by the independent certification company Germanischer Lloyd, in accordance with ISO 9001:2008.
"The ship was lovely and in a good condition. The crew was excellent."
Holger, HolidayCheck August 2018
"The weather was wonderful. We enjoyed great evenings on board and carry fantastic memories with us. Overall, a very good river cruise experience. “
Ramona, HolidayCheck July 2018