Our employees make a substantial contribution to the quality of our work. All of our activities centre around meeting our customers’ expectations completely.
We have a quality management system in place to ensure that our performance meets our own high standards – and to ensure that these standards are continually improved. Our quality management system has a proactive focus and aims to avoid errors. It has been independently certified as meeting the requirements of standard DIN EN ISO 9001: 2015.
We have partners who deliver key subservices to our customers. We have a cooperative relationship with these partners that is based on respect and appreciation, and we help each other to optimise the services that we provide jointly for our guests.
Staff training and continuing professional development are a core component of our quality policy.
We carry out customer retention management and analyse the results to make sure that we adhere to our commitment to continually improve our quality management system. In doing this, our aim is always to exceed our customers’ expectations.
We undertake to identify and meet the legal requirements regarding our provision of services.