|Services at a glance||A-ROSA travel cancellation insurance*||A-ROSA cruise cover||A-ROSA Rhine cruise cover|
|1 Travel cancellation insurance|
|2 Holiday guarantee|
|3 Travel health insurance||Included with certain restrictions|
|4 Luggage insurance|
|5 Emergency insurance|
|Applies to all cruising regions||Applies to Danube, northern Rhine, Douro, Rhône & Seine||Applies to southern Rhine|
*The travel cancellation insurance is already included for all A-ROSA Premium all inclusive bookings made until 30.11.2022. The insurance cannot be deducted from the travel price; it is an integral part of the booking. The deductible amounts to 20% of the reimbursable damage, with a minimum of €25 per person.
Customers who already have the included obligatory travel cancellation insurance included (all Premium all inclusive bookings until 30.11.2022) have the option to extend their insurance at the following conditions:
|Cost of travel||A-ROSA cruise cover||A-ROSA Rhine cruise cover|
|Bis € 10.000||€ 35||€ 19|
1 TRAVEL CANCELLATION INSURANCE
If you need to cancel the trip for an insured reason or travel at a later date, we will reimburse you either for the cancellation costs due under the terms of the policy, or for additional outbound travel costs. Insured reasons include, for example:
Deductible: The deductible shall be equal to 20% of the recoverable loss, but subject to a minimum of €25 per insured person.
2 HOLIDAY GUARANTEE (TRAVEL CURTAILMENT INSURANCE)
Covers the additional return travel costs in the event of early or delayed return travel and in the event of travel interruption within the first half (max. within the first 8 travel days) of the trip the full or pro rata travel cost accordingly, and reimburses you the unused travel services in the event of a delay in departure.
Insured reasons include, for example:
(See travel cancellation insurance for the deductible)
Falling ill with COVID-19 before or during the trip is an insured event! In the event of illness, your cancellation costs are secured, and your health is protected.
3 TRAVEL HEALTH INSURANCE
Assistance and reimbursement of costs for:
No deductible. With regard to trips into regions bordering with Germany, insurance cover for short stays abroad lasting no longer than 48 hours is provided as part of the travel health insurance for medically necessary out-patient or in-patient treatment.
4 LUGGAGE INSURANCE
Reimburses the costs for necessary replacement purchases up to a maximum of €500 if the luggage is not returned within one day by the carrier. Sum insured per person: € 2,000. No deductible.
5 EMERGENCY INSURANCE
Guardian angels for your trip.
This insurance offers help with emergencies that affect the insured person during travel: e.g. ambulance transport of up to € 2,500, costs for search, recovery or rescue efforts up to € 5,000, costs of repatriation of mortal remains as well as support in the case of loss of means of payment or documents.
Guardian angel for your home/ vehicle:
International Emergency Call Service when travelling: + 49 40 5555-7877
24-hour service by Roland Assistance – charges subject to phone provider.
|A-ROSA travel cancellation insurance||A-ROSA cruise cover||A-ROSA Rhine cruise cover|
|Cost of travel||Insurance premium per person||Insurance premium per person||Insurance premium per person|
|Up to € 500||€ 24||€ 42||€ 30|
|Up to € 1000||€ 49||€ 63||€ 51|
|Up to € 1500||€ 59||€ 83||€ 66|
|Up to € 2000||€ 79||€ 93||€ 83|
|Up to € 3000||€ 125||€ 149||€ 129|
|Up to € 4000||€ 159||€ 183||€ 163|
|Up to € 4545||4,4 % of the cost of travel||Available upon request|
|From € 4545||Available upon request|
SCOPE OF THE INSURANCE COVER
The information provided about the scope of the insurance is only representative. You can obtain the complete terms and conditions from your travel agency or from A-ROSA. The insurance cover is regulated by the Insurance Conditions VB-RKS 2021 (T-D) / VB-RS 2021 (T-GV-RRV-D) of the HanseMerkur Reiseversicherung.
Travel cancellation insurance must be taken out at least 30 days before departure. If the trip starts within 30 days of booking, the travel cancellation insurance must be taken out at the latest by the third working day after booking the trip.
SUPERVISORY AUTHORITY AND COMPLAINTS OFFICES
Application for mediation and complaints can – if an agreement with HanseMerkur has not been possible – be directed to the following mediation and complaints office: Versicherungsombudsmann e.V.: Postfach 08 06 32, 10006 Berlin, Telephone +49 800 3696000, Fax 0800 3699000, email: Beschwerde@versicherungsombudsmann.de You can find further information online at: www.versicherungsombudsmann.de/welcome/
If you or a person at risk have a suspected or confirmed infection with coronavirus (COVID-19), HanseMerkur will reimburse you for the the contractually owed cancellation costs or the additional outward travel costs or rebooking costs.
Insured reasons include, for example:
The coronavirus protection can only be booked in conjunction with another HanseMerkur travel cancellation insurance. The travel cancellation insurance that is included with an "A-ROSA Premium all inclusive" booking until 30.11.2022 also fulfils this condition.
The insurance can be taken out while booking, within three working days after booking the trip or at the latest 30 days before departure. If there are less than 30 days between the booking and the start of the journey, the contract must be concluded at the latest on the third working day after booking the trip.
|Cost of travel||Insurance Premium per person|
|Up tp € 400||€ 5|
|Up to € 1.000||€ 9|
|Up to € 2.000||€ 15|
|Up to € 3.000||€ 19|
|Up to € 4.000||€ 25|
|Up to € 5.000||€ 35|
|Up to € 7.500||€ 49|