Travel Insurance

The A-ROSA cancellation insurance can be purchased immediately upon reservation, but not later than 30 days prior to departure. If less than 30 days lay between the booking and the departure, the cancellation insurance must be purchased within three business days of the booking.

Attempts at arbitriation and complaints can be sent to the following address if an agreement with Hanse Merkur cannot be reached: Versicherungsombudsmann e.V., PO box 08 06 32, 10006 Berlin, Phone: +49 8003696000, Fax: +49 800 3699000, Email: Beschwerdeversicherungsombudsmannde.

For more information please visit the website at: www.versicherungsombudsmann.de/welcome.

This information only gives an example of the extent of coverage. All conditions can be found at https://www.hmrv.de/web/en/service/insurance-conditions or directly from our A-ROSA Service Center. The insurance cover is governed by the insurance conditions VB-RKS 2014 (T-D) / VB-RS 2014 (ORRK-D) of HanseMerkur Reiseversicherung.