Guest Satisfaction

During your A-ROSA cruise you can look forward to many wonderful experiences. Away from the hectic everyday life you can simply relax and experience Europe's cities and nature in the most beautiful way.

At A-ROSA, your satisfaction and well-being for a relaxing holiday are the most important thing. The fact that we are successful shows the satisfaction rate of 85 % of our guests, the 1st place at the German Fairness Prize and the 1st place of all providers with the highest customer confidence. Furthermore, A-ROSA is certified according to DIN EN ISO 9001.

As you know, our trips take place in the middle of nature - on Europe's rivers. Natural events can lead to deviations at short notice and in some cases require a reorientation.
In such very rare cases, we give you our A-ROSA quality and safety promise, which says: We guarantee and secure the character and uniqueness of your cruise and experiences. We will provide you with the best recommendations and alternatives and ensure your unrestricted sense of quality. You can always rely on our high competence, reliable services and excellent service quality. Feel the travel experience of a relaxed, enjoyable and fascinating journey.

100% A-ROSA - 100% holiday experience!
This is how we protect and secure what is close to your heart and that of your loved ones - your holiday together - because we want to make you happy!