A-ROSA on Board Information

Library and board games

You will find a small library near reception, the shore excursion desk or the bar. A selection of board games can be found in the day lounge or the bar or will be provided on request.

Crew Areas

Access to the crew areas is not permitted.

Family cruises/Childcare

A-ROSA offers family cruises with childcare on selected routes and dates. On deck 1 of the A-ROSA SENA is the A-ROSA Kids Club. Apart from family cruise, this can be used under the supervision of an adult with parental authority. For more information, please visit our website www.arosa-cruises.com/kids.

Windows

To open the panorama windows on deck 2 and 3 on board the A-ROSA ALVA please use the button on the left of the window. The windows can be easily dropped down and closed like this. The roller blinds on deck 2 and 3 are opened and closed via the button near the bed. Please do not pull on it. On deck 1 the blinds are controlled manually.

Guests with disabilities or limited mobility

The A-ROSA SENA, ALVA, ALEA and CLEA have lifts between the decks. These do not go up to the sun deck. See also LIFT.
The other ships only have stairs, which may result in restrictions. You can obtain individual advice from the A-ROSA Service Center.

Coffee and tea

A coffee and tea station is open 24 hours a day.

On board the A-ROSA ALVA a coffee and tea station on deck 1 in the staircase and on deck 2 in front of the restaurant. The coffee and tea station on board the A-ROSA SENA is located at the entrance to the Lounge. On Bord the A-ROSA LUNA, STELLA, BELLA, DONNA, MIA and RIVA a coffee and tea station in the restaurant at the buffet. A coffee and tea station is located at the P'tit Bar on board the A-ROSA AQUA, BRAVA and VIVA. 

Going on shore

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you be back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the info channel. Please make sure to pick up your shore pass from reception before going on shore. After returning on board, please hand the pass back to reception. The shore passes are used to check whether all guests are back on board. The following also applies on the A-ROSA ALVA: Please pay attention to announcements and information in the daily programme. On the shore pass you will find the telephone number of the ship in order to contact the ship during your shore leave.

Spa-Rosa

Here you will find exercise machines, massage rooms and a relaxation area as well as the following saunas:

• A-ROSA BELLA / DONNA / MIA: Bio and Finnish sauna
• A-ROSA RIVA / SENA: Finnish sauna
• A-ROSA  ALVA: sauna
• A-ROSA LUNA / STELLA: steam and Finnish sauna
• A-ROSA AQUA / BRAVA / FLORA / SILVA / VIVA: an adjustable sanarium

Your children may, of course, accompany you. However, please note that children under the age of 16 years will only be treated at SPA-ROSA when accompanied by an adult. Children under 16 years of age are not permitted to use the gym equipment.

Housekeeping

Your cabin will be cleaned daily between 8:00 and 15:00. If you wish to sleep in, please use the “Please do not disturb” sign provided. For suite guests, housekeeping services are available up to twice a day upon request. For further requests please contact reception.

Corkage fee

If you bring your own drinks, liqueurs or bottles of wine to consume in the cabins, we reserve the right to charge a service fee of € 20.00 ("corkage fee") to your on-board account. Consuming your own drinks in the public areas is prohibited.

Food

It is not permitted to bring any food on board. You can enjoy our high-quality buffets in the morning, at lunchtime and in the evening, as well as the coffee time in the afternoon. Please help us to reduce food waste. Our buffet dishes are regularly refilled so that you can enjoy them at your leisure and serve yourself again if you wish. That way, together we can support the responsible consumption of food and minimise unnecessary waste. 

Mail

Postcards and letters can be handed in at reception. The mail will be sent from the next port or at the end of the cruise.

Itinerary

You can find the planned itinerary in the catalogue. The information is subject to change. High and low water, maintenance work and waiting times at locks and bridges due to shipping traffic may result in short-term changes to the itinerary. In rare cases of extremely high or low water or force majeure, parts of the itinerary may have to be completed by bus or train, and in individual cases overnight stays in hotels may be necessary.

Restaurant

There are no set mealtimes or assigned tables. However, you may reserve a table for the duration of the entire cruise for a small surcharge (except A-ROSA ALVA, A-ROSA ALEA & A-ROSA CLEA). Mealtimes can be found on the info channel and in the A-ROSA App. Mineral water is included with all main meals.

Safe

You will find a safe installed in your cabin's wardrobe where you can store your personal valuables.

Key card

This card is your A-ROSA key and credit card. Please always carry your key with you. In case of loss, please notify Reception immediately.

Shop

Here you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday items and souvenirs. The opening hours can be found in the info channel and in the A-ROSA App.

Tipping

Our crew is passionate about their jobs and aims to give every guest an unforgettable holiday experience. If you are satisfied, our crew is happy to accept a tip as recognition of their service. Most guests honour their efforts with € 5 to € 10 per guest and day. A tip box for the entire crew will be available at reception at the end of the cruise. Naturally, you are free to give employees individual tips at any time, or to settle tips using your onboard account.
Most guests on board the A-ROSA ALVA honour their efforts with € 8 to € 12 per guest and day. At the end of the cruise, there is a tip box for the entire crew and the bus drivers of your excursions. The tips for your local guides, who accompany you throughout the trip on the bus, are not included in this arrangement. Tips can be given in cash, in euros. Of course, you can also give a tip directly to a crew member at any time; this can also be done through your onboard account.

Connecting Doors

On board the A-ROSA AQUA, BRAVA, FLORA, SILVA and VIVA every deck has at least two cabins with connecting doors. These can also be used as family cabins. On board the A-ROSA SENA there are several cabins with connecting doors on deck 3. The exact cabin numbers can be asked for via the A-ROSA Service Center on tel. +49 381 2026001.

Full Board Plus

Refined breakfast, lunch and dinner buffets, along with an embarkation snack and afternoon coffee and cake. Guests who have booked the A-ROSA Premium All-Inclusive rate have the following high-quality drinks included throughout the day: tea, coffee and coffee specialities, soft drinks, beer, as well as sparkling wine and a selection of wines, cocktails and long drinks. Bottled wines from our wine list and champagne bear a surcharge.

Wake-Up Calls

Reception will be happy to give you a wake-up call.

Forms of payment

The currency on board is the euro. During the cruise, you can use your onboard credit card on the ship, which also functions as your cabin key card. At the end of the cruise, you have the chance to settle your tab in cash, with your debit card or with one of the following credit cards: American Express, Mastercard or Visa. For technical reasons, it is unfortunately not possible for you to pay with GeldKarte or Travelers Cheque Card. When paying by credit card or EC/Maestro card, you need your PIN code.

Alarm

On your cabin telephone, you can find an alarm button which can be used in case of an emergency. If there is no immediate response to your emergency call, please alert a crew member immediately. The cabins of A-ROSA ALEA and CLEA are equipped with an alarm button. 

Air Conditioning

Just like the entire ship, your cabin also has air conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off.

Animals

It is forbidden to bring animals on board the ships.

Bike rental

E-bikes can be hired on board for individual tours, subject to availability and weather conditions and within a certain period of time. For more information on our bike rental please ask the SPA-ROSA team or your Shore Excursion Expert. Rental is not possible on board the A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA.

Bath Robes and Slippers

Bath robes and slippers are available upon request at Reception (Basic for a fee).

Battery-powered mobility vehicles

The carriage of battery-powered means of transport on board is prohibited. This applies, for example, to e-scooters, hoverboards, mini Segways, Solowheels and e-bikes. This regulation applies regardless of the power of the battery. The reason for this is safety aspects, such as ensuring clear escape and traffic routes and avoiding the risk of fire on board.

Check-In/Check-Out

Please note that the access to the ship and the check-in for your cabin starts at 3 pm (suites from 12 pm) at the earliest. The official end of the cruise and your check-out on disembarkation day is 9 am at the latest. Please have this in mind when planning your arrival and departure.

Changing Money

Unfortunately, money cannot be changed on board. However, there are exchange offices near our berth at most ports.

Customs Regulations

Please note that the import or export of goods and currency is subject to the prevailing customs regulations.

Disembarkation

Two days before departure, your Cruise /Shore Excursion and Hotel Manager will provide you with detailed information regarding the disembarkation procedures. In order to make your disembarkation as pleasant as possible, we kindly ask you to attend the information event.

Decks

The exterior decks may be slippery in rainy weather, at times of high humidity and also in the morning and evening. Please take extra care.

Deckchairs

You will find deckchairs and a sun canopy on the sun deck. In the interest of all passengers, please do not lay claim to unoccupied deckchairs. Woollen blankets for cooler weather on deck can be found in your cabin.

Dietary Restrictions

Please contact your head chef at the start of your cruise regarding any dietary restrictions. If you have not yet notified us of your food allergies/intolerances, we kindly ask you to contact us. For vegetarian/vegan/and others please see VEGETARIAN/VEGAN.

Daily programme

For all important information and instructions, please refer to the A-ROSA Info Channel or the A-ROSA App, the displays in the public areas and the announcements. On board the A-ROSA ALVA please see your A-ROSA Journal, which will be placed at your cabin door the night before.

Dress code

Feel free to dress as you like, comfortably and casually, on board and during shore excursions. Please remember to wear warmer clothing on deck in the evening. Firm shoes are recommended for excursions on land. Smart-casual clothing is recommended when visiting the restaurant on board. We request, however, that you do not wear swimwear or sportswear, shorts, slippers, nor go barefoot, in the restaurants and bars. We recommend that men wear long trousers in the restaurant in the evening.

Drinking water

The water on board is safe to drink. However, on board the A-ROSA ALVA we recommend you use the water for washing and brushing your teeth only due to the concentration of chlorine.

Drone recordings

Flying drones on board A-ROSA is not permitted for safety reasons and to protect the privacy of the crew and guests.

Excursions

Almost all ports of call are starting points for interesting shore excursions in different languages. Further information can be found in the A-ROSA App and on the A-ROSA homepage. Please also make use of the onboard information event (please refer for the schedule to your daily programme). Bookings can be made on board only. Make a reservation at www.arosa-cruises.com/reserve-trips or in the A-ROSA App. A-ROSA arranges the excursions and they are implemented by the local agencies, which are the excursion organisers.

Internet

Guests can access the Internet using Wi-Fi on board the A-ROSA ships. Please take into account that some legs of the cruise may have weaker connections to the Internet. You can get more information on availability, terms of usage and charges at Reception. Use of Internet connections under the valid terms of usage is free of charge for guests with the “Premium All-Inclusive” rate. Streaming services are not included.

Lost & Found

Please declare your lost items at reception. If you find lost items, please hand them in at Reception.

Life Jackets

For safety reasons and due to international regulations, your lifejacket is in your cabin (on A-ROSA ALEA and CLEA on the sun deck). The emergency assembly point is located on the sun deck or in front of the ship. Please listen to the captain's announcements. In an emergency, please put on your lifejacket and wait in your cabin or at your assembly point for further instructions from the crew.

Laundry

You can have your laundry done on board. This will be charged to your onboard account. Suite guests may enjoy the laundry service free of charge.

Luggage

Your luggage may only contain items for personal use. It is not permitted to bring weapons, explosives, fireworks, pepper spray (including animal defence spray) and other items that can be used as weapons on board. It is also prohibited to bring on board illegal drugs and marijuana, acids, hazardous chemicals and flammable substances, your own radio equipment, drones, medical equipment that does not meet technical requirements and other dangerous goods as well as irons, heaters and candles. Folding or hunting knives and knives with a blade length of more than 10 cm may not be brought on board. The consumption or carrying of illegal drugs and cannabis is not permitted on board. In the event of non-compliance, passengers may be denied onward carriage without compensation.

Maintenance

Should you notice a technical problem in your cabin, please contact reception. We will do our best to solve the problem as soon as possible.

Shore Excursions

Shore excursions can be reserved in advance of the cruise. See also EXCURSIONS.

All excursions can be found here.

Smoking

In consideration of ship safety and the health and well-being of our guests and crew, all cabins and almost all public spaces on our ships are non-smoking areas. Smoking and the use of electronic cigarettes is only permitted on the outside decks in the designated areas. Please do not throw any cigarette butts or tobacco products overboard, but use the containers provided for this purpose. Smoking is strictly prohibited in the entire interior area as well as in the cabins and suites and on the balconies. Please also observe the strict smoking ban in the airlocks and during fuel intake. Furthermore, the consumption of cannabis is strictly prohibited on board the entire ship.

Safety Briefing

Make sure you pay attention to the safety notices in the form of information signs and announcements or safety videos. On the day of embarkation, a relevant briefing on ship safety is given to all passengers on board.

Sun Deck

When passing under low bridges, depending on the water level, you may sometimes be required to leave the sun deck for safety reasons. Please pay attention to the crew announcements and the information signs.

Sockets / Power Supply

Onboard voltage is 220 V/50 Hz. There is a reversible 220/110 V socket in the bathroom for electric razors and toothbrushes; it is not suitable for other electric devices. There are multiple (220V) sockets available in the cabins.

Toilets

The ship is equipped with an up-to-date vacuum toilet system and a biological waste-processing system. Do not throw any items (including feminine hygiene products) into the toilet, as this can lead to the failure of the entire system.

TV-Channels

TV reception is via satellite. While passing through locks and on certain parts of the journey, you may experience interferences with the reception. There is a selection of international channels available.

Whirlpool

On board the A-ROSA AQUA, BRAVA and VIVA there is a heatable whirlpool in spa outdoor area on deck 3. On board the A-ROSA SENA the whirlpool can be found in the SPA-ROSA on deck 1.  On board the A-ROSA ALEA and CLEA the whirlpool is located on the sundeck. You can find bath towels in your cabin.

Wi-Fi Terms of usage

The availability, performance or transmission speed cannot be guaranteed. Delays, faulty connections or temporary interference may occur. Prior to using the system, please ensure that your device is compatible with the services offered. The operator will not provide any software, devices or system configurations. In order to use the offer, you will need to purchase a valid “Internet-Surfticket”. Your login data will be encrypted before being transmitted to the registration page. Appropriate encryption methods (e.g. VPN, SSL) and security programs (e.g. anti-virus and firewall software) are recommended for all other connections. You assume full liability for all your activities in relation to this system. Abuse of the system may result in legal action. We assume no liability for the use or non-use of the services offered. The provider is entitled, at its own discretion, to block or cancel any service, material or information, or to invalidate your access to the system. Should any provision of these general Terms of Usage be or become invalid, then the validity of the remaining provisions shall not be affected thereby.