Customer Club: Questions & Answers

Unfortunately, your fellow travelers cannot enjoy your benefits unless they are members of the customer club. We only grant our customer club benefits to members. Only booking-related benefits are excluded. All club conditions can be found in the A-ROSA Club terms and conditions.

Yes, you can generally use your Club benefits on all A-ROSA ships. However, the specific details of the club benefits depend on the operational possibilities on land or on board the respective A-ROSA ship. You can find an overview here.

No, you cannot lose your status. You retain your status regardless of the frequency of your bookings. You cannot be downgraded to a lower level again.

No, the benefits are not transferable. They are personalised and can only be claimed by the respective customer club member.

All customer club members will receive the following basic benefits:

• 10 % discount on the TEFRA luggage service on Danube and Rhine cruises (please mention when booking, within Germany, 1 suitcase per person)
• For two or more cruises per year in the Premium all-inclusive fare, you will receive a 10 % discount on the cheapest cruise (cannot be combined with other discounts or reductions)
• Invitation to special and exclusive events (e.g. regular customer cruises)
• Priority A-ROSA catalogue mailing
• Waiting list priority
• Club hotline with personal contact person
• A-ROSA Club newsletter
• Dedicated club portal on the Internet
• Regular customer specials on selected cruises
• Special offers from A-ROSA cooperation partners
• Participation in club competitions and raffles
• Exclusive A-ROSA customer card

Club services on board:

• Cabin gift on the day of arrival (personal benefit)
• Small gift when celebrating your birthday while on board

All other services in the various levels can be found here.

If you have any questions, please contact the A-ROSA Club Hotline:

+49 381 2026010
MON - SAT 9am - 6pm (CET)

or write an emai to: club@a-rosa.com

You must register for the customer club no later than 8 days before the departure date of the cruise in order to take advantage of the benefits on board.

The A-ROSA Club has four club levels with varying benefits. The basis for classification into the various club levels is the number of A-ROSA cruises completed to date (the basis for calculation can be found in the A-ROSA Club terms and conditions). The club comprises the following four levels:

• Level 1 Customer Club Member Black: 1st - 4th cruise
• Level 2 Customer Club Member Silver: 5th - 9th cruise
• Level 3 Customer Club Member Gold: from the 10th cruise onwards
• Level 4 Customer Club Member Diamond: from the 20th cruise onwards

Please complete the contact form to check your customer club status. We kindly ask you to list your cruises, this information will help us to properly track your trips.

A Membership of the A-ROSA Customer Club is free of charge.

No, the membership of the A-ROSA Customer Club is not limited in time. You retain your status regardless of the frequency of your bookings. You cannot be downgraded to a lower level again. Your current club benefits therefore remain in place permanently.

No, unfortunately this is not possible as the trips are always credited at the end and not during the cruise. This also applies to consecutive cruises. It is therefore not possible to change the club level during one or several successive cruises.

If an A-ROSA Club benefit is not claimed or not used, it will be forfeited. There is no entitlement to an exchange of a club benefit for another club benefit, or the payout of an equivalent value in the event of non-utilisation.
If the club benefit is a loyalty bonus, this can only be redeemed by the club member themselves. It is neither transferable nor can it be paid out.

It is possible to register on board during your first cruise. The benefits will apply from your second completed cruise, as you will not otherwise meet the eligibility criteria for the customer club.

Cruises are always credited at the end and not during the cruise. This also applies to consecutive cruises. A possible change of club level during one or more consecutive cruises is therefore not possible.

When registering for the customer club, we need the following information:

• full name (as stated on your ID card)
• date of birth
• address (no PO box)
• country of residence
• personal e-mail address
• ideally the booking number and travel dates of your completed cruises
• consent to the A-ROSA Customer Club Terms and Conditions

Please use this form to register for the A-ROSA Customer Club.

To become a member of the A-ROSA Customer Club, you must have travelled on at least two cruises with A-ROSA and be at least 18 years old. You can find the club criteria here.

All customer club members will receive the following basic benefits:

• 10 % discount on the TEFRA luggage service on Danube and Rhine cruises (please mention when booking, within Germany)
• For two or more cruises per year in the Premium all-inclusive fare, you will receive a 10 % discount on the cheapest cruise (cannot be combined with other discounts or reductions)
• Invitation to special and exclusive events (e.g. regular customer cruises)
• Priority A-ROSA catalogue mailing
• Waiting list priority
• Club hotline with personal contact person
• A-ROSA Club newsletter
• Dedicated club portal on the Internet
• Regular customer specials on selected cruises
• Special offers from A-ROSA cooperation partners
• Participation in club competitions and raffles
• Exclusive A-ROSA customer card

Club services on board:

• Cabin gift on the day of arrival (personal benefit)
• Small gift when celebrating your birthday while on board

All other services in the various levels can be found here.

In the 1st level of the A-ROSA Customer Club (Black) you will receive the following additional benefits:

• 10 % discount at SPA-ROSA (except A-ROSA ALEA and A-ROSA CLEA)
• 8 % mini group discount - travelling with friends*
• 10 % discount on logo articles in the A-ROSA shop (except A-ROSA ALEA and A-ROSA CLEA)
• 30 % discount on the exclusive A-ROSA Edition: jewellery set from ‘Coeur de Lion’ in the shop (except A-ROSA ALEA and A-ROSA CLEA)
• 20 % on Wine & Dine – Meet the Officers Edition bzw. SENA Grill Menü (from 5 nights; except A-ROSA ALEA and A-ROSA CLEA)

*Premium fare: These club services are linked to a booking in the Premium all-inclusive fare. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

All other services in the various levels can be found here.

In the 2nd level of the A-ROSA Customer Club (Silver) you will receive the following additional benefits:

• 20 % discount at SPA-ROSA (except A-ROSA ALEA and A-ROSA CLEA)
• Early Booking Price limited* (extended)
• 10 % mini group discount - travelling with friends**
• 20 % discount on logo articles in the A-ROSA shop (except A-ROSA ALEA and A-ROSA CLEA)
• 30 % discount on the exclusive A-ROSA Edition: jewellery set from ‘Coeur de Lion’ in the shop (except A-ROSA ALEA and A-ROSA CLEA)
• 30 % on Wine & Dine – Meet the Officers Edition bzw. SENA Grill Menü (from 5 nights; except A-ROSA ALEA and A-ROSA CLEA)
• Tour of A-ROSA SENA (Cruises of 5 nights and more)
• 50 % discount on the excursion to Lamego (Douro)
• 1x laundry bag washing and ironing included (except A-ROSA ALEA and A-ROSA CLEA)
• Parking included in cooperation with GLOBUS Parkservice in Cologne and Passau (subject to availability)**

*The booking deadline for the respective Super Early Booking discount is extended until 30 April (departures March to September) or 31 October (October to December). Limited contingent subject to availability. It is generally possible to combine this offer with other discounts that run at the same time. Please check the relevant offer.

**Premium fare: These club services are linked to a booking on the Premium all-inclusive fare. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

All other services in the various levels can be found here.

At the 3rd level of the A-ROSA Customer Club (Gold) you will receive the following additional benefits:

• 30 % discount for SPA-ROSA (except A-ROSA ALEA and A-ROSA CLEA)
• Early Booking unlimited*
• 12 % mini group discount - travelling with friends**
• 30 % discount on logo articles in the A-ROSA Shop (except A-ROSA ALEA and A-ROSA CLEA)
• 30 % discount on the exclusive A-ROSA Edition: jewellery set from ‘Coeur de Lion’ in the shop (except A-ROSA ALEA and A-ROSA CLEA)
• 50 % disocunt on Wine & Dine – Meet the Officers Edition bzw. SENA Grill Menü (from 5 nights; except A-ROSA ALEA and A-ROSA CLEA)
• Tour of A-ROSA SENA (Cruises of 5 nights and more)
• Free excursion to Lamego or Castelo Rodrigo (Douro)
• Parking included in cooperation with GLOBUS Parkservice in Cologne and Passau (subject to availability)**
• Welcome champagne (subject to availability)
• 1x laundry bag and ironing service free of charge (except A-ROSA ALEA and A-ROSA CLEA)
• Farewell gift in the cabin

*The Early Booking Discount applies to any booking made regardless of the booking date. Limited availability. In general, it is possible to combine this offer with further discounts. Please refer to the relevant offer announcement.

**Premium-fare: These club services are linked to a booking in the Premium All-Inclusive fare. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

In the 4th level of the A-ROSA Customer Club (Diamond) you will receive the following additional benefits:

• 50 % discount for SPA-ROSA (except A-ROSA ALEA and A-ROSA CLEA)
• Early Booking unlimited*
• 12 % mini group discount - travelling with friends**
• 30 % discount on logo articles in the A-ROSA Shop (except A-ROSA ALEA and A-ROSA CLEA)
• 30 % discount on the exclusive A-ROSA Edition: jewellery set from ‘Coeur de Lion’ in the shop (except A-ROSA ALEA and A-ROSA CLEA)
• Wine & Dine – Meet the Officers Edition bzw. SENA Grill Menu included (from 5 nights; except A-ROSA ALEA and A-ROSA CLEA)
• Tour of A-ROSA SENA (Cruises of 5 nights and more)
• Free excursion to Lamego or Castelo Rodrigo (Douro)
• Parking included in cooperation with GLOBUS Parkservice in Cologne and Passau  (subject to availability)**
• Welcome champagne (subject to availability)
• 1x laundry bag and ironing service free of charge (except A-ROSA ALEA and A-ROSA CLEA)
• Farewell gift in the cabin
• Free cabin upgrade for one cruise per year (subject to availability, except suites, upgrade only possible prior to departure)
• One-time onboard credit of € 50 per year and member
• One voucher a year for the TEFRA luggage service on the Rhine or Danube (please mention when booking, within Germany, 1 suitcase per person)
• A-ROSA Signature gift for joining the DIAMOND CLUB
• Exclusive toiletries on board
• Diamond members receive the best available travel rate at the booked conditions.
• Included excursion per cruise from the category "Exploration Tours" (except Douro, at your choice, subject to availability)

*The Early Booking Discount applies to any booking made regardless of the booking date. Limited availability. In general, it is possible to combine this offer with further discounts. Please refer to the relevant offer announcement.

**Premium fare: These club services are linked to a booking in the Premium All-Inclusive fare. The exclusive mini-group discount is available for bookings with six or more full-paying guests.

All other services in the various levels can be found here.

You can prove that you have completed cruises for admission to the customer club or for classification in the correct club level by stating the booking number, alternatively with copies of your travel information or invoices. Our customer club team will then check your documents and, if necessary, credit the missing trip(s).

You can update your customer details by providing your first name, surname and membership number either by telephone via the A-ROSA Club hotline on +49 381 2026010 or by email to: club@a-rosa.com.

In order to receive your customer club benefits, please enter your personal card number when selecting the option or booking the cruise. Only then can we be sure that you will be granted the benefits.

You can object to or terminate your membership of the A-ROSA Customer Club at any time without notice. Please send an informal written notification to the e-mail address club@a-rosa.com or by mail to

A-ROSA Flussschiff GmbH
Customer Club
Loggerweg 5
18055 Rostock

Follow this link and fill out the "Become a customer club member now" form. Our team will check your details and notify you as soon as you have been accepted into the customer club.

The criteria for admission to the A-ROSA Club are two completed A-ROSA river cruises (from 1 January 2002) on which the guest has already reached the age of 18 by the time of the second cruise. 

The following cruises will not be counted:

• discounted cruises (e.g. PEP, interline, travel agent and press cruises)
• cruises won in a raffle, bonus cruises or repeated trips
• cruises for which A-ROSA Flussschiff GmbH does not act as the organiser (groups on request)

The upgrade to a higher club level is made automatically following a cruise as long as the customer club member fulfils the requirements for the respective level.

The member will receive a written notification of the upgrade and a new Club Card. If the member does not receive a notification, they can assert their claim here.

Simply click on "Forgot your password?" under the login field or follow this Link.

You can change your personal data after logging in under "Profile".

Please register here. Our team will check your details and then authorise your account.