Just like the entire ship, your cabin also has air conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off.
On your cabin telephone, you can find an alarm button which can be used in case of an emergency. If there is no immediate response to your emergency call, please alert a crew member immediately.
It is generally not permitted to bring alcohol on board. Should you buy alcohol on land during your cruise, a maximum of 1 litre per adult over the age of 18 years may be brought on board.
It is forbidden to bring animals on board the ships.
Public and automated announcements can be heard on deck and in the cabins and primarily inform guests of outings on land and important programme points. Announcements are in English and German. On board the A-ROSA ALVA no announcements will be made in the cabin before 8 am or after 10 pm, except in the event of an emergency and announcements concerning the landscape passing by are made via App.
On the A-ROSA AQUA, BRAVA and VIVA, there is an indoor and outdoor bar on deck 3, as well as a café and lounge bar. The A-ROSA BELLA, DONNA, MIA and RIVA have a café bar and a lounge bar on deck 3; A-ROSA LUNA, STELLA, SILVA and FLORA have a lounge bar on deck 2. The outdoor bar of the A-ROSA LUNA, STELLA, SILVA, FLORA and SENA is situated on the sun deck. On the A-ROSA ALVA and SENA, there is a lounge bar on deck 3. The current opening hours can be found in the daily programme.A-ROSA FLEET
Bath robes and slippers are available upon request at Reception.
E-bikes can be hired on board for individual tours and for our guided bike excursions, subject to availability and weather conditions and within a certain period of time. This applies to all ships except ALVA, CLEA and ALEA. For more information on our bike rental please ask the SPA-ROSA team or your Shore Excursion Expert. Unfortunately, it is not possible to take your own bikes on the cruise.
Unfortunately, money cannot be changed on board. However, there are exchange offices near our berth at most ports.
Please note that the access to the ship, the suitcase service and the check-in for your cabin starts at 3 pm (suites from 12 pm) at the earliest. The official end of the cruise and your check-out on disembarkation day is 9 am at the latest. Please have this in mind when planning your arrival and departure.
Public coffee/tea stations or water stations are located on the following ships:
Danube: A-ROSA BELLA, A-ROSA DONNA, A-ROSA MIA, A-ROSA RIVA
Rhône/Saône: A-ROSA LUNA, A-ROSA STELLA
Seine: A-ROSA VIVA
Rhine: A-ROSA FLORA (water station), A-ROSA SENA
Douro: A-ROSA ALVA
The coffee/tea stations and water stations are open around the clock.
On A-ROSA AQUA, A-ROSA BRAVA and A-ROSA SILVA, mineral water is available to Premium guests in their cabins. This is subject to a charge for the Basic guest.
Our reception team is available to fulfil your individual requirements (e.g. reserving tickets for cultural experiences and special excursions or organizing transfers).
On the A-ROSA AQUA, BRAVA, VIVA, FLORA and SILVA every deck has at least two cabins with connecting doors. These can also be used as family cabins. There are several cabins with connecting doors on deck 3. The exact cabin numbers can be asked for via the A-ROSA Service Center on tel. 0381-202 6001
If you wish to bring your own drinks, liqueurs or wine on board to consume in the public areas, we will charge a corkage fee to your onboard account.
Access to the crew areas is not permitted.
Please note that the import or export of goods and currency is subject to the prevailing customs regulations.
For all important information and instructions, please refer to the A-ROSA Info Channel or the A-ROSA App, the displays in the public areas and the announcements.
You will find deckchairs and a sun canopy on the sun deck. In the interest of all passengers, please do not lay claim to unoccupied deckchairs. Woollen blankets for cooler weather on deck can be found in your cabin.
The exterior decks may be slippery in rainy weather, at times of high humidity and also in the morning and evening. Please take extra care.
Please contact your head chef at the start of your cruise regarding any dietary restrictions. If you have not yet notified us of your food allergies/intolerances, we kindly ask you to contact us.
Two days before departure, your Cruise /Shore Excursion and Hotel Manager will provide you with detailed information regarding the disembarkation procedures. In order to make your disembarkation as pleasant as possible, we kindly ask you to attend the information event.
Feel free to dress as you like, comfortably and casually, on board and during shore excursions. Please remember to wear warmer clothing on deck in the evening. Firm shoes are recommended for excursions on land. Smart-casual clothing is recommended when visiting the restaurant on board. We request, however, that you do not wear swimwear or sportswear, nor go barefoot, in the restaurants and bars. We recommend that men wear long trousers in the restaurant in the evening.
The water on board is safe to drink. On Board the A-ROSA ALVA we recommend you use the water for washing and brushing your teeth only due to the concentration of chlorine.
A safety evacuation plan is posted in your cabin and on each deck. Please take a few minutes of your time to locate the emergency exits and the meeting points on the upper deck.
Almost all ports of call are starting points for interesting shore excursions in different languages. Further information can be found in the A-ROSA App and on the A-ROSA homepage. Please also make use of the onboard information event (please refer for the schedule to your daily programme). Bookings can be made on board only. From 1 February 2023 guests reserve excursions at www.arosa-cruises.com/reserve-trips and in the A-ROSA App. A-ROSA arranges the excursions and they are implemented by the local agencies, which are the excursion organisers.
A-ROSA offers family cruises with childcare on selected routes and dates. On deck 1 of the A-ROSA SENA is the A-ROSA Kids Club. Apart from family cruise, this can be used under the supervision of an adult with parental authority. For more information, please visit our website www.arosa-cruises.com/kids.FAMILY CRUISES
It is not permitted to bring any food on board upon embarkation or at any time during the cruise.
The currency on board is the euro. During the cruise, you can use your onboard credit card on the ship, which also functions as your cabin key card. Please check each receipt when signing to ensure the amount, your cabin number and name are correct. At the end of the cruise, you have the chance to settle your tab in cash, with your debit card or with one of the following credit cards: American Express, Mastercard or Visa. For technical reasons, it is unfortunately not possible for you to pay with GeldKarte or Travelers Cheque Card. When paying by credit card or EC/Maestro card, you need your PIN code. We kindly ask you to settle your tab at the reception desk according to the times announced in your daily programme.
The worldwide energy crisis caused by the Ukraine war and the global economic situation have led to a significant increase in fuel prices. As a result, the A-ROSA Flussschiff GmbH will reassess for each month of departure, starting from 01.04.2023, whether these increased fuel prices will be partially passed on to the guests according to the line's General Terms and Conditions (§5) (Exception: Douro cruises). Whether a surcharge has to be added is determined about seven weeks before the first departure of each month in question. Calculations are based on the current purchasing price for diesel fuel. Up to the calculated cost of the brochure price A-ROSA will bear additional costs alone. The fuel surcharge will only be added if this figure has been exceeded. If the energy market stabilises and diesel fuel prices decrease, there will be no surcharge.
Refined breakfast, lunch and dinner buffets, along with an embarkation snack and afternoon coffee and cake. Guests who have booked A-ROSA Premium All-Inclusive have the following high-quality drinks included throughout the day: tea, coffee and coffee specialities, soft drinks, beer, as well as sparkling wine and a selection of wines, cocktails and long drinks. Bottled wines from outr wine list and champagne bear a surcharge.SERVICES & PRICE SYSTEM
In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you be back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the info channel. Please make sure to pick up your shore pass from reception before going on shore. After returning on board, please hand the pass back to reception. The shore passes are used to check whether all guests are back on board. The following also applies on the A-ROSA ALVA: Please pay attention to announcements and information in the daily programme. On the shore pass you will find the telephone number of the ship in order to contact the ship during your shore leave.
Unfortunately our ships are not barrier-free for wheelchair users. The ship has steps only, which may restrict mobility. The A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA have a lift between deck 1 and deck 3. The A-ROSA SENA has a lift between deck 1 and deck 4. It is not allowed to use the lift during safety instruction and in case of emergencies. The sun deck is only accessible via stairs. For individual advice, please contact the A-ROSA Service Center on tel. 0381-202 6001.
You will find a hairdryer in your cabin in a drawer near the mirror or in the wardrobe. In suites, the hairdryer can also be found in the bathroom.
Your cabin will be cleaned every other day betwenn 8:00 and 15:00. If you wish to sleep in, please use the “Please do not disturb” sign provided. For suite guests, housekeeping services are available up to twice a day upon request. For further requests please contact reception.CURRENT TRAVEL INFORMATION
For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority in order to mutually commence the "new and safe normality", we have established the A-ROSA Care-Team, which consists of internal and external specialists. Our Care-Team has developed a comprehensive hygiene and health concept, that further expands on our already very high safety standards.CURRENT TRAVEL INFORMATION
For protection against insects, an insect screen in the form of a roller blind/sliding element is usually attached to the outside of the balcony door. When operating the roller blind, please ensure you exert equal force distribution in order to prevent it from getting stuck. It can be locked at the bottom.
We welcome international guests on board our international ships. The languages on board are English and German. Documents are available in English and our international hosts are on hand to give assistance.INTERNATIONAL SHIPS
Guests can access the Internet using Wi-Fi on board the A-ROSA ships. Please take into account that some legs of the cruise may have weaker connections to the Internet. You can get more information on availability, terms of usage and charges at Reception. Use of Internet connections under the valid terms of usage is free of charge for guests with the “Premium All-Inclusive” rate.
You can find the planned itinerary in the catalogue. The information is subject to change. High and low water, maintenance work and waiting times at locks and bridges due to shipping traffic may result in short-term changes to the itinerary. In rare cases of extremely high or low water or force majeure, parts of the itinerary may have to be completed by bus or train, and in individual cases overnight stays in hotels may be necessary.
This card is your A-ROSA key and credit card. Please always carry your key with you. In case of loss, please notify Reception immediately.
You can have your laundry done on board. This will be charged to your onboard account. Suite guests may enjoy the laundry service free of charge.
You will find a small library near reception, the shore excursion desk or the bar. A selection of board games can be found in the day lounge or the bar or will be provided on request.
In case of emergencies, life jackets are located inside your wardrobe. On our A-ROSA ALVA life jackets are situated in your cabin for safety reasons, complying with international rules and regulations. Your emergency meeting point is either on deck 3, on the sun deck or in front of the ship. In an emergency situation please put on your life jacket and wait for crew members’ instructions either in your cabin or at the emergency meeting point.
The A-ROSA ALVA, A-ROSA ALEA and A-ROSA CLEA have a lift between deck 1 and deck 3. The A-ROSA SENA has a lift between deck 1 and deck 4. It is not allowed to use the lift during safety instruction and in case of emergencies. The sun deck is only accessible via stairs.
Please declare your lost items at reception. If you find lost items, please hand them in at Reception.
Postcards and letters can be handed in at reception. The mail will be sent from the next port or at the end of the cruise.
Should you notice a technical problem in your cabin, please contact reception. We will do our best to solve the problem as soon as possible.
Due to heavy river traffic, it is usual for port authorities to assign the same berth to multiple ships. In such cases, the ships are moored next to each other, and you may not be able to see out of your cabin properly. Unfortunately, A-ROSA has no influence over this situation.
Please note that stepping over the railings and accessing the front and rear decks, the gangways and the engine room are strictly not permitted. From time to time it may become necessary to close the sun deck during some manoeuvres, when passing under low bridges or through locks, or when there is poor visibility. Please follow the instructions of the crew.
The languages on board are English and German. All information, such as the daily programmes, notices and menus, etc. are available in both languages.
A physician is available on board every route to the Danube Delta. On all other routes, emergency care is ensured by the infrastructure of the navigated area. If you need medical care, please contact Reception or your Hotel Manager.
There are no set mealtimes or assigned tables. However, you may reserve a table for the duration of the entire cruise for a small surcharge. Mealtimes can be found on the info channel and in the A-ROSA App. Mineral water is included with all main meals.
Reception is open 24 hours and staff will be happy to attend to your queries and requests. Occasionally there may be a short wait when our staff are on a safety check walk.
You will find a safe installed in your cabin’s wardrobe where you can store your personal valuables.
Make sure you pay attention to the safety notices in the form of information signs and announcements or safety videos. On the day of embarkation, a relevant briefing on ship safety is given to all passengers on board.
Here you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday items and souvenirs. The opening hours can be found in the info channel and in the A-ROSA App. All products will be charged to your onboard account.
A-ROSA ALVA: There is a small gift shop with a limited selection of accessories, souvenirs, traditional and handmade products. It can be found next to reception. The opening hours can be found in the info channel. We also offer a shipping service to your home for your souvenirs bought on board or on land. For further information, please ask at Reception.
Shore excursions can be reserved in advance of the cruise. See also EXCURSIONS.EXCURSIONS
Smoking is only permitted on the exterior decks. Please do not throw any cigarette butts overboard, instead use the receptacles provided. Smoking is strictly prohibited throughout the interior as well as in the cabins and suites and on the balconies. Please note that smoking is forbidden in the locks.
Onboard voltage is 220 V/50 Hz. There is a reversible 220/110 V socket in the bathroom for electric razors and toothbrushes; it is not suitable for other electric devices. There are multiple (220V) sockets available in the cabins.
Here you will find exercise machines, massage rooms and a relaxation area as well as the following saunas:
• A-ROSA BELLA / DONNA / MIA: organic and Finnish sauna
• A-ROSA RIVA / SENA: Finnish sauna
• A-ROSA ALVA: sauna
• A-ROSA LUNA / STELLA: steam/organic and Finnish sauna
• A-ROSA AQUA / BRAVA / FLORA / SILVA / VIVA: an adjustable sanarium
Your children may, of course, accompany you. However, please note that children under the age of 16 years will only be treated at SPA-ROSA when accompanied by an adult. Children under 16 years of age are not permitted to use the gym equipment.
When passing under low bridges, depending on the water level, you may sometimes be required to leave the sun deck for safety reasons. Please pay attention to the crew announcements and the information signs.
Incoming calls will be put through to your cabin by reception. The normal roaming charges for outgoing or incoming calls from your cabin will be automatically charged to your onboard account. The ships in the A-ROSA fleet are equipped with an up-to-date GSM telephone system, with which you can dial any number, anywhere in the world. If you would like to make a long-distance call, please proceed as follows: dial the country code, then the local code, then the phone number. Between dialling and the first ring, there is a charge-free pause of up to 30 seconds’ duration, after which call charging starts automatically, even if the call is not answered. Information about the applicable charges can be obtained from reception and from page 11. GSM telephone: the respective call number of your ship is stated on your key card.
Cabin call: Dial cabin number
In case of emergency: Pick up the receiver and press the emergency button on the telephone
Charges: Incoming calls: 6 cents per 6 seconds; outgoing calls: 25 cents per 6 seconds
Our crew is passionate about their jobs and aims to give every guest an unforgettable holiday experience. If you are satisfied, our crew is happy to accept a tip as recognition of their service. Most guests honour their efforts with €5 to €10 per guest and day. A tip box for the entire crew will be available at reception at the end of the cruise. Naturally, you are free to give employees individual tips at any time, or to settle tips using your onboard account.
Most guests on board the A-ROSA ALVA honour their efforts with €8 to €12 per guest and day. At the end of the cruise, there is a tip box for the entire crew and the bus drivers of your excursions. The tips for your local guides, who accompany you throughout the trip on the bus, are not included in this arrangement. Tips can be given in cash, in euros. Of course, you can also give a tip directly to a crew member at any time; this can also be done through your onboard account.
The ship is equipped with an up-to-date vacuum toilet system and a biological waste-processing system. Do not throw any items (including feminine hygiene products) into the toilet, as this can lead to the failure of the entire system.
TV reception is via satellite. While passing through locks and on certain parts of the journey, you may experience interferences with the reception. There is a selection of international channels available.
Visitors are not permitted to board the A-ROSA ALVA. If you wish to bring a visitor on board, please contact your Cruise Manager.
Our reception will be happy to give you a wake-up call.
On bord the A-ROSA LUNA and STELLA one water bottle per guest is provided in the cabin. This can be filled 24 hours a day at the water station in the corridor on deck 2. On borad the A-ROSA VIVA the water bottle can ve filled at the water station in the restaurant. On board the A-ROSA SENA the water station can be found at the entrance to the Lounge
The availability, performance or transmission speed cannot be guaranteed. Delays, faulty connections or temporary interference may occur. Prior to using the system, please ensure that your device is compatible with the services offered. The operator will not provide any software, devices or system configurations. In order to use the offer, you will need to purchase a valid “Internet-Surfticket”. Your login data will beencrypted before being transmitted to the registration page. Appropriate encryption methods (e.g. VPN, SSL) and security programs (e.g. anti-virus and firewall software) are recommended for all other connections. You assume full liability for all your activities in relation to this system. Abuse of the system may result in legal action. We assume no liability for the use or non-use of the services offered. The provider is entitled, at its own discretion, to block or cancel any service, material or information, or to invalidate your access to the system. Should any provision of these general Terms of Usage be or become invalid, then the validity of the remaining provisions shall not be affected thereby.
To open the panorama windows on deck 2 and 3 on board the A-ROSA ALVA please use the button on the left of the window. The windows can be easily dropped down and closed like this. The roller blinds on deck 2 and 3 are opened and closed via the button near the bed. Please do not pull on it. On deck 1 the blinds are controlled manually.