A-ROSA on board information

AIR CONDITIONING

A

Just like the entire ship, your cabin also has air conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off.

ALARM

A

On your cabin telephone, you can find an alarm button which can be used in case of an emergency. If there is no immediate response to your emergency call, please alert a crew member immediately.

ALCOHOLIC BEVERAGES

A

It is generally not permitted to bring alcohol on board. Should you buy alcohol on land during your cruise, a maximum of 1 litre per adult over the age of 18 years may be brought on board.

ANIMALS

A

It is forbidden to bring animals on board the ships.

ANNOUNCEMENTS

A

Public and automated announcements can be heard on deck and in the cabins and primarily inform guests of outings on land and important programme points. Announcements are in English and German. On board the A-ROSA ALVA no announcements will be made in the cabin before 8 am or after 10 pm, except in the event of an emergency and announcements concerning the landscape passing by are made via App.

BARS

BARS

B

On the A-ROSA AQUA, BRAVA and VIVA, there is an indoor and outdoor bar on deck 3, as well as a café and lounge bar. The A-ROSA BELLA, DONNA, MIA and RIVA have a café bar and a lounge bar on deck 3; A-ROSA LUNA, STELLA, SILVA and FLORA have a lounge bar on deck 2. The outdoor bar of the A-ROSA LUNA, STELLA, SILVAFLORA and SENA is situated on the sun deck. On the A-ROSA ALVA and SENA, there is a lounge bar on deck 3. The current opening hours can be found in the daily programme.

A-ROSA FLEET

BATH ROBES AND SLIPPERS

B

Bath robes and slippers are available upon request from your cabin steward or at Reception if they have not been placed in your cabin already.

BICYCLES/BIKING

B

For more information on our biking excursions please ask the SPA-ROSA team or your Shore Excursion Expert. Unfortunately, it is not possible to take your own bikes on the cruise.

CHANGING MONEY

C

Unfortunately, money cannot be changed on board. However, there are exchange offices near our berth at most ports.

CHECK-IN/CHECK-OUT

C

Please note that the access to the ship and the check-in for your cabin starts at 3 pm (suites from 12 pm) at the earliest. The official end of the cruise and your check-out on disembarkation day is 9 am at the latest. Please have this in mind when planning your arrival and departure.

COFFEE, TEA AND WATER

C

A coffee and tea station is on our A-ROSA ALVA on deck 1 in the staircase and on deck 2 in front of the restaurant. The water station is located on deck 2. You will find water bottles in your cabin. A coffee and tea station is on our A-ROSA LUNA and A-ROSA STELLA in the restaurant at the buffet. A coffee and tea station is on our A-ROSA VIVA at the P`tit Bar.  A coffee and tea station is on our A-ROSA SENA at the entrance to the Lounge. The stations are open 24 hours a day.

CONCIERGE SERVICE

C

Our reception team is available to fulfil your individual requirements (e.g. reserving tickets for cultural experiences and special excursions or organising transfers). On the A-ROSA FLORAA-ROSA SILVA and A-ROSA SENA, all suite guests can also enjoy a special service provided by a cabin attendant. We are available 24 hours for any request.

CONNECTING DOORS

C

On the A-ROSA AQUA, BRAVA, VIVA, FLORA and SILVA every deck has at least two cabins with connecting doors. These can also be used as family cabins. There are several cabins with connecting doors on deck 3. The exact cabin numbers can be asked for via the A-ROSA Service Center on tel. 0381-202 6001

CORKAGE FEE

C

If you wish to bring your own drinks, liqueurs or wine on board to consume in the public areas, we will charge a corkage fee to your onboard account.

CREW AREAS

C

Access to the crew areas is not permitted.

CUSTOMS REGULATIONS

C

Please note that the import or export of goods and currency is subject to the prevailing customs regulations.

DAILY PROGRAMME

D

For all important information and instructions, please refer to the A-ROSA Info Channel, the displays in the public areas and the announcements. On board the A-ROSA ALVA please see your A-ROSA Journal, for all important information and instructions, which will be placed at your cabin door the night before.

DECKCHAIRS

D

You will find deckchairs and a sun canopy on the sun deck. In the interest of all passengers, please do not lay claim to unoccupied deckchairs. Woollen blankets for cooler weather on deck can be found in your cabin.

DECKS

D

The exterior decks may be slippery in rainy weather, at times of high humidity and also in the morning and evening. Please take extra care.

DIETARY RESTRICTIONS

D

Please contact your head chef at the start of your cruise regarding any dietary restrictions. If you have not yet notified us of your food allergies/intolerances, we kindly ask you to contact us.

DISEMBARKATION

D

Two days before departure, your Cruise /Shore Excursion and Hotel Manager will provide you with detailed information regarding the disembarkation procedures. In order to make your disembarkation as pleasant as possible, we kindly ask you to attend the information event.

DRESS CODE

D

Feel free to dress as you like, comfortably and casually, on board and during shore excursions. Please remember to wear warmer clothing on deck in the evening. Firm shoes are recommended for excursions on land. Smart-casual clothing is recommended when visiting the restaurant on board. We request, however, that you do not wear swimwear or sportswear, nor go barefoot, in the restaurants and bars. We recommend that men wear long trousers in the restaurant in the evening.

DRINKING WATER

D

The water on board is safe to drink. On Board the A-ROSA ALVA we recommend you use the water for washing and brushing your teeth only due to the concentration of chlorine.

EVACUATION PLAN

D

A safety evacuation plan is posted in your cabin and on each deck. Please take a few minutes of your time to locate the emergency exits and the meeting points on the upper deck.

EXCURSIONS

E

Almost all ports of call are starting points for interesting shore excursions in different languages. Further information can be found in your travel documents, the A-ROSA App and on the A-ROSA homepage. Please also make use of the onboard information event (please refer for the schedule to your daily programme). Bookings can be made on board only. From 1 February 2022 guests reserve excursions at www.arosa-cruises.com/reserve-trips. A-ROSA arranges the excursions and they are implemented by the local agencies, which are the excursion organisers. For 7-night trips, there are corresponding excursion packages at a special price.

FAMILY CRUISES/CHILDCARE

F

A-ROSA offers family cruises with childcare on selected routes and dates. On deck 1 of the A-ROSA SENA is the A-ROSA Kids Club. Apart from family cruise, this can be used under the supervision of an adult with parental authority. For more information, please visit our website www.arosa-cruises.com/kids.

FAMILY CRUISES

FOOD

F

It is not permitted to bring any food on board upon embarkation or at any time during the cruise.

FORMS OF PAYMENT

F

The currency on board is the euro. During the cruise, you can use your onboard credit card on the ship, which also functions as your cabin key card. Please check each receipt when signing to ensure the amount, your cabin number and name are correct. At the end of the cruise, you have the chance to settle your tab in cash, with your debit card or with one of the following credit cards: American Express, Mastercard or Visa. For technical reasons, it is unfortunately not possible for you to pay with GeldKarte or Travelers Cheque Card. When paying by credit card or EC/Maestro card, you need your PIN code. We kindly ask you to settle your tab at the reception desk according to the times announced in your daily programme.

FULLBOARDPLUS

F

Refined breakfast, lunch and dinner buffets, along with an embarkation snack and afternoon coffee and cake. Many cruises also feature seasonal extras such as sandwiches or a midnight snack. Guests who have booked the A-ROSA Premium all inclusive rate have the following high-quality drinks included throughout the day: tea, coffee and coffee specialities, soft drinks, beer, as well as sparkling wine and a selection of wines, cocktails and long drinks. Certain specialities and beverages bear a surcharge; these include champagne.

SERVICES & PRICE SYSTEM

GOING ASHORE

G

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you be back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the info channel. Please make sure to pick up your shore pass from reception before going on shore. After returning on board, please hand the pass back to reception. The shore passes are used to check whether all guests are back on board. The following also applies on the A-ROSA ALVA: Please pay attention to announcements and information in the daily programme. On the shore pass you will find the telephone number of the ship in order to contact the ship during your shore leave.

GUESTS WITH DISABILITIES OR LIMITED MOBILITY

G

The ship has steps only, which may restrict mobility. The A-ROSA ALVA has a lift between deck 1 and deck 3. The A-ROSA SENA has a lift between deck 1 and deck 4. It is not allowed to use the lift during safety instruction and in case of emergencies. The sun deck is only accessible via stairs. For individual advice, please contact the A-ROSA Service Center on tel. 0381-202 6001.

HAIRDRYERS

H

You will find a hairdryer in your cabin in a drawer near the mirror or in the wardrobe. In suites, the hairdryer can also be found in the bathroom.

HYGIENE AND HEALTH CONCEPT

H

For A-ROSA, the health, safety and well-being of all guests and crew members is always our highest priority in order to mutually commence the "new and safe normality", we have established the A-ROSA Care-Team, which consists of internal and external specialists. Our Care-Team has developed a comprehensive hygiene and health concept, that further expands on our already very high safety standards.

CURRENT TRAVEL INFORMATION

INSECT SCREENS

I

For protection against insects, an insect screen in the form of a roller blind/sliding element is usually attached to the outside of the balcony door. When operating the roller blind, please ensure you exert equal force distribution in order to prevent it from getting stuck. It can be locked at the bottom.

INTERNATIONAL

I

We welcome international guests on board our international ships. These vessels are accompanied by an International Host, who is your direct contact person on board. The International Host is available at reception.

INTERNATIONAL SHIPS

INTERNET

I

Guests can access the Internet using Wi-Fi on board the A-ROSA ships. Please take into account that some legs of the cruise may have weaker connections to the Internet. You can get more information on availability, terms of usage and charges at Reception. Use of Internet connections under the valid terms of usage is free of charge for guests with the “Premium all inclusive” rate.

ITINERARY

I

You can find the planned itinerary in the catalogue. The information is subject to change. High and low water, maintenance work and waiting times at locks and bridges due to shipping traffic may result in short-term changes to the itinerary. In rare cases of extremely high or low water or force majeure, parts of the itinerary may have to be completed by bus or train, and in individual cases overnight stays in hotels may be necessary.

KEY CARD

K

This card is your A-ROSA key and credit card. Please always carry your key with you. In case of loss, please notify Reception immediately.

LAUNDRY

L

You can have your laundry done on board. This will be charged to your onboard account. Suite guests may enjoy the laundry service free of charge.

LIBRARY AND BOARD GAMES

L

You will find a small library near reception, the shore excursion desk or the bar. A selection of board games can be found in the day lounge or the bar or will be provided on request.

LIFE JACKETS

L

In case of emergencies, life jackets are located inside your wardrobe. On our A-ROSA ALVA life jackets are situated in your cabin for safety reasons, complying with international rules and regulations. Your emergency meeting point is either on deck 3, on the sun deck or in front of the ship. In an emergency situation please put on your life jacket and wait for crew members’ instructions either in your cabin or at the emergency meeting point.

LIFT

L

The A-ROSA ALVA has a lift between deck 1 and deck 3. The A-ROSA SENA has a lift between deck 1 and deck 4. It is not allowed to use the lift during safety instruction and in case of emergencies. The sun deck is only accessible via stairs.

LOST & FOUND

L

Please declare your lost items at reception. If you find lost items, please hand them in at Reception.

MAIL

P

Postcards and letters can be handed in at reception. The mail will be sent from the next port or at the end of the cruise.

MAINTENANCE

T

Should you notice a technical problem in your cabin, please contact reception. We will do our best to solve the problem as soon as possible.

MOORING AREA

M

Due to heavy river traffic, it is usual for port authorities to assign the same berth to multiple ships. In such cases, the ships are moored next to each other, and you may not be able to see out of your cabin properly. Unfortunately, A-ROSA has no influence over this situation.

NO ADMITTANCE

N

Please note that stepping over the railings and accessing the front and rear decks, the gangways and the engine room are strictly not permitted. From time to time it may become necessary to close the sun deck during some manoeuvres, when passing under low bridges or through locks, or when there is poor visibility. Please follow the instructions of the crew.

ONBOARD LANGUAGE

O

The languages on board are English and German. All information, such as the daily programmes, notices and menus, etc. are available in both languages.

 

PHYSICIAN

P

A physician is available on board every route to the Danube Delta. On all other routes, emergency care is ensured by the infrastructure of the navigated area. If you need medical care, please contact Reception or your Hotel Manager.

RESTAURANT

R

There are no set mealtimes or assigned tables. Mealtimes can be found in the daily programme. Mineral water is included with all main meals.

RECEPTION

R

Reception is open 24 hours and staff will be happy to attend to your queries and requests. Occasionally there may be a short wait when our staff are on a safety check walk.

SAFE

S

You will find a safe installed in your cabin’s wardrobe where you can store your personal valuables.

SAFETY BRIEFING

S

Make sure you pay attention to the safety notices in the form of information signs and announcements or safety videos. On the day of embarkation, a relevant briefing on ship safety is given to all passengers on board.

SHOP

S

Next to the reception you will find a on-board shop (except on the A-ROSA ALVA) with a selection from our exclusive A-ROSA collection: films, cosmetics, everyday items, souvenirs, accessories and traditional, handmade products. The opening hours can be found in the info channel.  All products will be charged to your onboard account. We also offer a shipping service to your home for your souvenirs bought on board or on land. For further information please ask at Reception.

SHORE EXCURSIONS

S

Shore excursions can be reserved in advance of the cruise. See also EXCURSIONS.

EXCURSIONS

SMOKING

S

Smoking is only permitted on the exterior decks. Please do not throw any cigarette butts overboard, instead use the receptacles provided. Smoking is strictly prohibited throughout the interior as well as in the cabins and suites and on the balconies. Please note that smoking is forbidden in the locks.

SOCKETS/POWER SUPPLY

S

Onboard voltage is 220 V/50 Hz. There is a reversible 220/110 V socket in the bathroom for electric razors and toothbrushes; it is not suitable for other electric devices. There are multiple (220V) sockets available in the cabins.

SPA-ROSA

SPA-ROSA

S

Here you will find exercise machines, massage rooms and a relaxation area as well as the following saunas:

A-ROSA BELLA / DONNA / MIA: organic and Finnish sauna
A-ROSA RIVA / SENA: Finnish sauna
A-ROSA  ALVA: sauna
A-ROSA LUNA / STELLA: steam/organic and Finnish sauna
A-ROSA AQUA / BRAVA / FLORA / SILVA / VIVA: an adjustable sanarium

SPECIALITY DINING

S

The Speciality Dining is a three-course menu including wine accompaniment. It is offered daily from the second evening on all Rhine and Danube cruises for a service fee. A-ROSA Dining and A-ROSA Dining exclusive are offered exclusively on the Seine and Rhône rivers.

SUN DECK

S

When passing under low bridges, depending on the water level, you may sometimes be required to leave the sun deck for safety reasons. Please pay attention to the crew announcements and the information signs.

SWIMMING POOL

S

A heated pool can be found on the sun deck of the following ships: A-ROSA BELLA, DONNA, FLORA, LUNA, MIA, RIVA, SILVA,STELLA and ALVA.  A swimming pool and a separate shallow water pool can be found on the sun deck of the A-ROSA SENA. You can find bath towels in your cabin.

TELEPHONE

T

Incoming calls will be put through to your cabin by reception. The normal roaming charges for outgoing or incoming calls from your cabin will be automatically charged to your onboard account. The ships in the A-ROSA fleet are equipped with an up-to-date GSM telephone system, with which you can dial any number, anywhere in the world. If you would like to make a long-distance call, please proceed as follows: dial the country code, then the local code, then the phone number. Between dialling and the first ring, there is a charge-free pause of up to 30 seconds’ duration, after which call charging starts automatically, even if the call is not answered. Information about the applicable charges can be obtained from reception and from page 11. GSM telephone: the respective call number of your ship is stated on your key card.

TELEPHONE DIRECTORY

T

Cabin call: Dial cabin number
Reception: 333
In case of emergency: Pick up the receiver and press the emergency button on the telephone
Charges: Incoming calls: 6 cents per 6 seconds; outgoing calls: 25 cents per 6 seconds

TIPPING

T

Our crew is passionate about their jobs and aims to give every guest an unforgettable holiday experience. If you are satisfied, our crew is happy to accept a tip as recognition of their service. Most guests honour their efforts with €5 to €10 per guest and day. A tip box for the entire crew will be available at reception at the end of the cruise. Naturally, you are free to give employees individual tips at any time, or to settle tips using your onboard account.
Most guests on board the A-ROSA ALVA honour their efforts with €8 to €12 per guest and day. At the end of the cruise, there is a tip box for the entire crew and the bus drivers of your excursions. The tips for your local guides, who accompany you throughout the trip on the bus, are not included in this arrangement. Tips can be given in cash, in euros. Of course, you can also give a tip directly to a crew member at any time; this can also be done through your onboard account.

TOILETS

T

The ship is equipped with an up-to-date vacuum toilet system and a biological waste-processing system. Do not throw any items (including feminine hygiene products) into the toilet, as this can lead to the failure of the entire system.

TV PROGRAMMES

T

TV reception is via satellite. While passing through locks and on certain parts of the journey, you may experience interferences with the reception. There is a selection of international channels available.

VISITORS

W

Visitors are not permitted to board the A-ROSA ALVA. If you wish to bring a visitor on board, please contact your Cruise Manager.

WAKE-UP CALLS

W

Our reception will be happy to give you a wake-up call.

 

WATER STATION

T

On bord the A-ROSA LUNA and STELLA one water bottle per guest is provided in the cabin. This can be filled 24 hours a day at the water station in the corridor on deck 2. On borad the A-ROSA VIVA the water bottle can ve filled at the water station in the restaurant. On board the A-ROSA SENA the water station can be found at the entrance to the Lounge

Wi-Fi TERMS OF USAGE

Wi-Fi TERMS OF USAGE

W

The availability, performance or transmission speed cannot be guaranteed. Delays, faulty connections or temporary interference may occur. Prior to using the system, please ensure that your device is compatible with the services offered. The operator will not provide any software, devices or system configurations. In order to use the offer, you will need to purchase a valid “Internet-Surfticket”. Your login data will beencrypted before being transmitted to the registration page. Appropriate encryption methods (e.g. VPN, SSL) and security programs (e.g. anti-virus and firewall software) are recommended for all other connections. You assume full liability for all your activities in relation to this system. Abuse of the system may result in legal action. We assume no liability for the use or non-use of the services offered. The provider is entitled, at its own discretion, to block or cancel any service, material or information, or to invalidate your access to the system. Should any provision of these general Terms of Usage be or become invalid, then the validity of the remaining provisions shall not be affected thereby.

WINDOWS

T

To open the panorama windows on deck 2 and 3 on board the A-ROSA ALVA please use the button on the left of the window. The windows can be easily dropped down and closed like this. The roller blinds on deck 2 and 3 are opened and closed via the button near the bed. Please do not pull on it. On deck 1 the blinds are controlled manually.

WHIRLPOOL

T

A whirlpool can be found in the spa outdoor area on deck 3 on the following ships: A-ROSA AQUA, BRAVA und VIVA. On board the A-ROSA SENA a whirlpool can be found in the spa area on deck 1. You can find bath towels in your cabin.