A-ROSA FAQ

The global energy crisis caused by the Russo-Ukrainian War and the global economic situation have led to a significant increase in fuel prices. During the past years, we were able to secure long-term supply contracts for diesel fuel at fixed prices, upon which our cruise fares were based. We were therefore fortunate enough to be able to offer our 2022 cruises without a fuel surcharge. Following the expiration of these contracts, we have made great efforts in recent months to find economically viable follow-up contracts. However, due to the current situation and the continuing uncertainty on the energy markets, diesel fuel purchase prices are still far above the past market level. For this reason, we are unfortunately forced to partially pass the increased fuel prices onto our guests on the basis of our General Terms and Conditions (§5). A fuel surcharge of 7 euros per person per night will be applied for new bookings for the 2023 season with departures from 1 May 2023 onwards. We ask for your understanding concerning this measure.

Keywords: Booking, Payment, Invoice, Payment, Deposit, Fees, Booking Confirmation, Fuel surcharge

There is no transaction fee when paying by credit card.

Keywords: Booking, Payment, Credit Card, Debit Card, Invoice

This is possible. Within the "A-ROSA Premium all inclusive rate" we can add you to a waiting list. Please send your request via email to servicea-rosade. If we can offer you the preferred cabin category, A-ROSA will contact you immediately if a suitable cabin becomes available. 

Keywords: Booking, Rebooking, Waiting List

The travel date may be changed once free of charge in the Premium all inclusive rate up to 30 days before departure.

•      For each additional change € 25 per person will be charged.
•      For changes of bookings from A-ROSA Premium all inclusive to A-ROSA Basic, the charge is € 150 per person.
•      € 200 per person will be charged if the change of the booking is made within the Basic rate.

For changes to flight-inclusive bookings the above charges will be increased by € 80 per person.
Any desired changes to the bookings, which are requested later than 30 days before departure, can be made only after you have withdrawn from the travel contract and have made a new booking. The resulting fees can be found under the heading Cancellation.

Keywords: Cancelation, Fees, Rebooking

We recommend one of the following travel insurance policies for our cruises in cooperation with HanseMerkur:

• A-ROSA Travel Insurance

• A-ROSA River Cruise Protection

• A-ROSA Rhine River Cruise Protection

Keywords: Insurance, Travel insurence

A-ROSA gift certificates are a particularly nice gift idea. Give your loved ones an onboard credit (minimum of € 50) for their next A-ROSA cruise or choose on of our cabin greetings, e.g. for spa treatments or excursions. Please find further information here.

Keywords: Gift Certificate, Gift

You may cancel the cruise at any time before departure. We need the written cancellation declaration via post, fax or email.

Address: A-ROSA Flussschiff GmbH

Loggerweg 5

18055 Rostock - Germany -

Fax: +49 381 4404 0109

Email: servicea-rosade

Please note the resulting cancellation fees according to the terms and conditions. 

Keywords: Cancelation, Fees

After conclusion of the contract and issue of the risk coverage certificate, a part payment amounting to 25% of the travel price shall be due for payment. If travel insurance was taken out, this amount must be fully paid.

Keywords: Payment, Invoice, Deposit, Travel insurence

The final payment is due 30 days prior to departure. Please note that you will not receive a separate request for payment for this final payment.

Keywords: Payment, Invoice

The indication of the requested data is mandatory for the proper functioning of customs, port and border procedure! We kindly ask foreign citizens to inform themselves about valid entry requirements at their consulate. Please enter your data online at least 4 weeks prior to departure at www.a-rosa.de/manifest. This data will be passed on to the ship and the authorities of the ports of call.

Keywords: Manifest, Customs

For the substitution of a passenger an additional fee of € 50 per person will be charged for the cruise only. Costs arising from the substitution of any additional services that may have been booked (flights etc.) will be charged in full to the person making the booking. 

Keywords: Booking, Rebooking, Name Change

A-ROSA offers the following discounts:

• Super Early Booking Discount

• Early Booking Discount

• Children 15 years old and under travel for free*

• Mini Group discount for groups of 6 people

• Combination Travel Discount

The Super Early Bird or Early Bird Discounts are only valid for Premium all inclusive full-paying passengers for selected dates.

* Children up to 15 years of age travel free of charge when accompanied by at least one supervising adult in the same cabin. For cruises on the Douro and with the A-ROSA SENA, children's discounts vary between 0 - 25%. Only valid with our "Premium all inclusive" rate for the cruise itself (extras like excursions, SPA treatments, etc. excluded). Limited availabilities on all cruises.

“Mini Groups” (min. 6 adults with one booking number) can receive a discount of 4% discount. We offer a 10% discount on the passage portion only for combination bookings (at least 2 consecutive cruises).

Keywords: Families, Children, Discount, Prices, Solo travelers, Groups, Discount

Standard rate: A-ROSA Premium all-inclusive rates

• up to 31 days before departure 25 %
• 30 days or less before departure 40 %
• 24 days or less before departure 50 %
• 17 days or less before departure 60 %
• 10 days or less before departure 80 %
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90 %

In the case of partial cancellation of a free traveling child up to 15 years of age from a double cabin accompanied by at least one supervising full payer, the A-ROSA Flussschiff GmbH charges a handling fee of € 100.00.

A-ROSA travel conditions

Keywords: Booking, Cancelation, Money, Fees

You can pay your invoice easily via bank transfer or credit card. All major credit cards are accepted.

Keywords: Booking, Payment, Credit Card, Debit Card, Invoice

You may book your A-ROSA Cruise with a travel agent, online , or with the A-ROSA Service Center: +49 (0) 381 202 6020 or via e-mail: servicea-rosade

The A-ROSA service center can be reached from Mon - Sat from 9.00 - 18.00 h. CET.

Keywords: Contact, Booking

If you cancel your A-ROSA cruise, the following costs are generated:

a) Standard rate:  A-ROSA Premium all inclusive rates:

• up to 31 days before departure 25 %

•  30 days or less before departure 40 %

•  24 days or less before departure 50 %

•  17 days or less before departure 60 %

•  10 days or less before departure 80 %

•  3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90 %

b) Special rate: A-ROSA Basic prices

•  up to 31 days before departure 35 %

•  30 days or less before departure 50 %

•  24 days or less before departure 60 %

•  17 days or less before departure 75 %

•  10 days or less before departure 85 %

•  3 days before departure until the day of departure or no-show 90 %

When purchasing travel insurance through A-ROSA, the complete insurance rate falls due. 

For additional themed packages, such as wellness packages, and also for arrival and departure arrangements and extended stays in hotels, the A-ROSA Premium all inclusive rates apply. 

Keywords: Cancelation, Fees

You will receive your booking confirmation immediately after making your reservation or after the expiration of the option period by post. Upon request, you will be sent this by e-mail.

Keywords: Booking, Confirmation, Booking Confirmation

SHIP'S MANIFEST
If you have not already entered your data online at www.arosa-cruises.com/river-cruises/my-a-rosa/ship-manifest.html, please enter it before the start of your cruise. The requested data is mandatory for the proper functioning of customs, port and border procedure!

IDENTITY DOCUMENTS
For German citizens the following applies: Identity Card or Passport. Please make sure to bring valid identification papers. We recommend that you also carry a photocopy of your identity papers in your luggage.

Citizens of other countries should contact their relevant consulates about any visas or other entry documents that may be required.

PARKING RESERVATION
The reservation of a parking lot is required prior to travel. You will receive further information and the parking reservation card with your  travel documents.

A-ROSA LUGGAGE TAGS
Please complete the A-ROSA luggage tags and attach them to your luggage.

CASH
The on-board currency is Euro. During the trip, use your cabin card as your own credit card. At the end of the journey you can pay your final account in cash, with EC card (except Douro) or with the following credit cards: MasterCard, VISA, American Express. When paying by credit card or EC/Maestro card, you will need your PIN code. Please make sure that you have your personal PIN code with you. The booking of shore excursions will be billed to your cabin account.

PERSONAL ITEMS

Please remember - if needed - to bring a sufficient supply of medicine and possibly a second pair of glasses, insect repellent and sunscreen.

Keywords: Debit Card, Travel Documents, Customs, Manifest, Parking, Identity Card, Passport, Medicine, Arrival, Immigration

The global energy crisis caused by the Russo-Ukrainian War and the global economic situation have led to a significant increase in fuel prices. During the past years, we were able to secure long-term supply contracts for diesel fuel at fixed prices, upon which our cruise fares were based. We were therefore fortunate enough to be able to offer our 2022 cruises without a fuel surcharge. Following the expiration of these contracts, we have made great efforts in recent months to find economically viable follow-up contracts. However, due to the current situation and the continuing uncertainty on the energy markets, diesel fuel purchase prices are still far above the past market level. For this reason, we are unfortunately forced to partially pass the increased fuel prices onto our guests on the basis of our General Terms and Conditions (§5). A fuel surcharge of 7 euros per person per night will be applied for new bookings for the 2023 season with departures from 1 May 2023 onwards. We ask for your understanding concerning this measure.

Keywords: Booking, Payment, Invoice, Payment, Deposit, Fees, Booking Confirmation, Fuel surcharge

The A-ROSA ships do not have wheelchair-accessible cabins and there are no passenger lifts on board other than the A-ROSA ALVA. The A-ROSA ALVA has an elevator between deck 1 and deck 3, but the sun deck can only be reached by stairs, which can result in restrictions.

Keywords: Cabin, Handicap, Wheelchair, Disability, Elevator, Elevator, Mobility Aid, Rollator

Our Rhine ships (A-ROSA AQUA, A-ROSA BRAVA) and the A-ROSA SILVA, A-ROSA FLORA and the A-ROSA VIVA offer two cabins with connecting doors on each deck, which are well suited for families with children. Please contact the A-ROSA Service Center for the exact cabin numbers at +49 (0) 381-202 6020. We can also recommend our family cabins onboard the A-ROSA FLORA, which accommodate up to 2 adults and 2 children. 

Keywords: Cabin, Family, Families, Children, Connecting Rooms

We attach great importance to your physical well-being and want to meet your needs in the best way possible. Please contact the A-ROSA Service Center prior to your departure, at +49 (0) 381 - 202 6020 or via e-mail: servicea-rosade and give us details about your intolerances and dietary requirements. In addition, please contact the reception after your arrival to make an appointment with the chef in order to accommodate your individual needs. We can then assure that you are only offered food that you can enjoy carefree.

Keywords: Meals, Gluten-Free, Allergic, Lactose Intolerance, Diet food, Diabetes, Allergy, Food, Diet

We would be pleased to offer you hotel packages in selected ports. More information can be found here. If you book a hotel package, you will receive the hotel vouchers together with your travel documents.

Keywords: Booking, Arrival, Departure, Hotel

You may bring your mobility aid on board, please notify the A-ROSA Service Center prior to your departure and send them all the information about the size and weight of the wheelchair or your mobility aid to servicea-rosade. Please wait for their approval. A rental of wheelchairs is not possible on board. There are no elevators available on board the A-ROSA cruise ships.

Keywords: Handicap, Wheelchair, Disability, Elevator, Elevator, Mobility Aid, Rollator

The travel documents consist of your cruise vouchers, tickets for arrival / departure, an excursion brochure and various information about your cruise. These travel documents and all tickets will be sent to you after the receipt of the full payment, but no earlier than three weeks before your departure. 

Keywords: Booking, Arrival, Departure

Travelers are not permitted to bring weapons and ammunition or explosive/flammable substances onto the river cruise ships. This includes flat irons, candles and heaters. Likewise, the transportation of medical devices, which do not meet the technical requirements and the carrying of drugs, is prohibited. If this provision is violated, passengers can be excluded from further transportation without any compensation.

Keywords: Safety, Luggage, Iron, Hair Dryer, Candles, Hairdryer

The indication of the requested data is mandatory for the proper functioning of customs, port and border procedure! We kindly ask foreign citizens to inform themselves about valid entry requirements at their consulate. Please enter your data online at least 4 weeks prior to departure at www.a-rosa.de/manifest. This data will be passed on to the ship and the authorities of the ports of call.

Keywords: Manifest, Customs

Special vaccinations are not required. Children should have the age appropriate vaccinations according to immunisation schedule. Tetanus / Polio / Diphtheria: If the vaccination is older than 10 years, a booster injection is recommended. This also applies to hepatitis A vaccination. Please also think of an effective protection for the prevention and treatment of insect bites (especially in the Danube Delta) and a sunscreen with a high SPF.

Keywords: Danube, Children, Doctor, Donau Delta, Vaccination

Since June 26^th, 2012 child entries in the passport of the parents are invalid and children are no longer entitled to cross the border to other countries. All children (from birth on) need their own travel document. Even when traveling in Schengen countries, you should carry a travel document for each child with you. In general, there is no passport control during border crossings. However, in justified cases, identity documents may be requested. We encourage you to apply for a travel document for your children at your local passport office.

Keywords: Family, Children, Passport, Identity Card, Foreign Countries

The entrainment of medical oxygen containers may not exceed a total amount of 60 liters and is permitted only after the containers are registerd prior to the cruise. Please send us the technical sheet of the device or the oxygen cylinders in advance to servicea-rosade. Important: Please wait for our confirmation and the authorisation of the medical device. A rental of breathing apparatuses is not possible on board. Medical devices that do not meet the technical requirements or the safety regulations of the ship are not allowed on board.

Keywords: Handicap, Wheelchair, Medicine, Oxygen, Disability

Please make sure to bring an identity document (identity card or passport), which is valid in the period during the trip. We recommend that you also carry a photocopy of your identity papers in your luggage.

Citizens of other countries should contact their relevant consulates about any visas or other entry documents that may be required.

Keywords: Passport, Identity Card, Immigration

German citizens require the following: identity card or passport. Please make sure to bring valid identification papers onboard with you. We recommend that you also carry a photocopy of your identification papers in your luggage. Citizens of other countries should contact their relevant consulate about any visas or other entry documents that may be required.

Keywords: Children, Passport, Identity Card, Immigration

English excursions can be booked on board, other languages are available upon request. We arrange the excursions, but they are implemented by the local agencies, which are the excursion organisers, and thus also your contractual partners. Please find our excursion brochures here.

Keywords: Excursions, Service, Bike, Bicycle

If you have booked the "Premium all inclusive" rate, you will find your cabin number already on your booking confirmation and later on your travel documents. If you have booked the "Basic" rate, you will receive your cabin number during check-in on board.

Keywords: Cabin, Cabin Number, Check-In

Please attach the A-ROSA luggage tag to your suitcase before your departure. In addition, we recommend that you never leave your luggage unattended.

For further safety and luggage regulations for arrivals and departures by plane, please refer to the arrival brochure, which you will receive with your travel documents.

Keywords: Arrival, Flight, Safety, Travel Documents, Immigration, Luggage

Check-in time and accessing your cabin on embarkation day:

• On all A-ROSA cruises at 15.00 h (in case of any changes you will receive an extra information with your travel documents)
• A-ROSA suite guests have the opportunity to check in at any time after 12.00 h

Please be on board no later than one hour before the departure of the ship. Please also have your travel documents and vouchers ready for check-in. You will find your personal onboard credit card in your cabin, which also functions as as the key card to your cabin.
 

Keywords: Cabin, Arrival, Ship, Check-In

If you book a flight travel package via A-ROSA at the fare "A-ROSA Premium all inclusive" and "A-ROSA Basic", you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

Keywords: Rhône, Arrival, Departure, Transfer, Flight, Lyon

If you book a flight travel package via A-ROSA at the fare "A-ROSA Premium all inclusive" and "A-ROSA Basic", you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

Keywords: Arrival, Departure, Transfer, Flight, Seine, Paris

If you book a train travel package to France via A-ROSA at the tariff "A-ROSA Premium all inclusive", you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. Transfer is not included when booking a train travel package via A-ROSA at the "A-ROSA Basic" fare.

No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

Keywords: Rhône, Transfer, Train, Ship, Lyon

If you book a train travel package to France via A-ROSA at the tariff "A-ROSA Premium all inclusive", you will receive the transfer to/from the ship, provided that your arrival is on the day of embarkation and your departure is on the day of disembarkation. Transfer is not included when booking a train travel package via A-ROSA at the "A-ROSA Basic" fare.

No transfer to the hotel or from the hotel to the boat is included in the price of a pre-booked overnight stay.

Keywords: Transfer, Train, Ship, Seine, Paris

a) Flight to Lyon:
If the flight arrival or departure is not booked via A-ROSA, the transfer from the airport to the ship and/or back is not included. The airport transfer cannot be booked in advance as an individual service by individual guests. The rebooking of an A-ROSA airport transfer is possible on the spot on board and only in individual cases, depending on the availability of transfer places and against payment (A-ROSA airport transfer from € 27 p. p. /per route).  Alternatively, we recommend an individual taxi transfer in Lyon. On the day of arrival, sufficient taxis are available at the airport. Taxis can be pre-ordered at the reception on board for individual transfers from the ship to the airport on the day of departure.

(b) Lyon Railway:
The train station transfer cannot be booked in advance as an individual service by individual guests. Guests arriving and departing individually (not with the A-ROSA TGV-Arrangement) by train to Lyon, we recommend an individual taxi transfer from the train station to the ship or back. Depending on the volume of traffic, the journey takes 5 to 20 minutes each way. Taxis can be pre-ordered at the reception on board for individual transfers from the ship to the station on the day of departure. Alternatively, depending on the availability of transfer places and payment (A-ROSA train station transfer from € 22 p. P. /per route), it is also possible to rebook an A-ROSA train station transfer on board in individual cases.

Keywords: Rhône, Train, Flight, Lyon, Transfer

Flight Paris

If the flight arrival or departure is not booked via A-ROSA, the transfer from the airport to the ship and/or back is not included. Guests who have booked an individual flight arrangement on their own or through their travel agency are recommended to book the A-ROSA transfer on site, depending on the availability of transfer places, against payment of € 37 per person and route.

Transfer times Paris Airport - A-ROSA Ship: 14:00 o' clock/15:30 o' clock/17:00 o' clock

Transfer times A-ROSA Ship - Paris Airport: 06:00 o' clock/09:00 o' clock

Our employees are waiting for you at the "Information" next to the Relay Shop in Terminal 2D on level 1 with an A-ROSA sign and accompany you to the bus. If there is no availability, we recommend an individual taxi transfer from the airport to the jetty. On the day of arrival there are sufficient taxis available at the airport. Taxis can be pre-ordered at the reception on board for individual transfers from the ship to the airport on the day of departure.

Train Paris

If the train arrival and departure are not booked via A-ROSA at the rate "Premium all inclusive", the transfer from the train station to the ship and/or back is not included. In case of further availability of transfer places, guests arriving individually by train can re-book this service for € 33 per person and route on site. Billing takes place via the cabin account.
If there is no space left in the A-ROSA transfer bus, we recommend an individual taxi transfer from the train station to the ship and back. On the day of your return journey, our A-ROSA team will gladly order you a taxi from the boat to the train station.

Keywords: Arrival, Departure, Flight, Transfer, Seine, Paris, Charles de Gaulle Airport

The number of available airports is limited. A-ROSA books the flight depending on availability in appropriate booking classes. A direct flight cannot be guaranteed.

Keywords: Flight

Yes, this is possible if you book your ticket with the A-ROSA service center.

Keywords: Arrival, Departure, Train, Train Tickets, BahnCard

The RIT ticket booked with A-ROSA is not valid for Euronight (EN) trains and ÖBB Nightjets! Furthermore, RIT tickets are not recognised in special trains, Thalys, Eurostar, AVE trains and Talgo.

Keywords: Train, Train Tickets, Eurostar, Thalys, AVE, Talgo

The possibility of a seat reservation will be checked on request. Fees may vary in amount. Except flights with Air France (no reservation for short- and medium-haul flights)

Keywords: Arrival, Departure, Train, Flight, Seat Reservation, Seats, Booking

Railway services are confirmed immediately, flight and hotel are always available at A-ROSA as an enquiry and will be confirmed according to availability. In this case, waiting times may occasionally occur if, for example, waiting list seats have to be checked at the airline.

Keywords: Booking, Train, Flight, Hotel, Confirmation, Booking Confirmation

The transfer service will only be available on the day of arrival and departure.

On the day of embarkation, the transfer takes place from 14.30 h to 15.30 h. Coaches are available at Cologne Central Station to take you to the ship. Please note that there may be waiting times. If you have any questions, your A-ROSA ship will be happy to answer your questions on the day of embarkation. On the day of disembarkation, the transfer to Cologne Central Station will take place at 8.15 h. You will receive further information on the transfer from the ship to the train station directly on board. The meeting point is on the forecourt of Cologne Central Station (exit Breslauer Platz) in front of the pharmacy ‘Am Hauptbahnhof’. Our staff will be waiting for you on the forecourt and show you the way to your transfer bus. After you have handed in your luggage, you will find it in your cabin after embarkation.

If you have booked the Premium all inclusive rate, the transfer is offered free of charge for you. If you have booked the Basic rate, you can book the transfer for 10€ per person per trip (subject to availability).
 

Keywords: Rhine, Arrival, Departure, Transfer, Cologne, Transfer

Lyon Train Station: On the day of arrival, TGV guests will be transferred from the station to the ship at 20.00 h. The transfer starts as soon as all guests arrive in a certain time window. In some cases, waiting times may occur. On the day of departure, the transfer for TGV guests from the ship to the station takes place at 8.00 h. You will receive further information on the transfer from the ship to the station directly on board.

Lyon Airport: On the day of embarkation, group transfers are organised at two fixed times: 15.00 h and 17.00 h. On the day of disembarkation, the transfers will take place at 6.00 h or 9.00 h to the airport. You will receive further information on the transfer from the ship to the airport directly on board.

Keywords: Rhône, Arrival, Departure, Transfer, Train, Flight

Paris Train Station: On the day of arrival, Thalys guests will be transferred from the station to the ship at 12.30 h. For TGV guests, the transfers from the station to the ship take place at 13.30 or 15.30 h. The transfer starts as soon as all guests arrive in a certain time window. In some cases, waiting times may occur. On the day of departure, transfers for Thalys and TGV passengers from the ship to the station will take place at 9.00 h. You will receive further information on the transfer from the ship to the station directly on board. 

Paris Airport: On the day of embarkation, group transfers are organised at three fixed times: 14.00 h / 15.30 h / 17.00 h. On the day of disembarkation, the transfers will take place at 6.00 h or 9.00 h to the airport. You will receive further information on the transfer from the ship to the airport directly on board. 
 

Keywords: Arrival, Departure, Transfer, Train, Flight, Paris

The transfer will only be available on the day of arrival and departure. On the day of embarkation the transfer is attuned for the train ICE 91 (arrival approx. 14:30 hrs) and departs at 15:00 hrs. If you have booked the “Premium all inclusive” rate, the transfer is offered free of charge for you.

Keywords: Danube, Premium, Arrival, Departure, Transfer, Passau, Transfer

The transfer from the ship to the train station is organised by the crew directly on board. You will receive detailed information on the transfer times on the day before your departure. As a general rule, organised transfers usually take place between 08:00 h and 09:00 h at the latest. We suggest to book a train from 09:30 h.

Keywords: Danube, Rhine, Rhône, Departure, Transfer, Transfer

Hotel: The hotel facilities vary. Some offer three-bed rooms or family rooms with a connecting door, but in some cases it is only possible to add an extra bed/folding bed. Prices and availability on request.

Train: Children up to 5 years of age travel free of charge within Germany, children aged 6 to 14 years of age travel in Germany and Austria free of charge only if accompanied by their parents/grandparents (with family child RIT ticket). Children up to 5 years of age travel free of charge on international transport to France (Lyon, Paris) without entitlement to their own seat, children from 6 to 14 years of age accompanied by their parents/grandparents pay half price (with entitlement to a seat). If a child up to the age of 5 requires their own seat, they must be booked at half the price of the adults, just like children aged 6 – 14 years.

Flight: Babies ("infant" 0-1 years old) and children ("child" usually 2-11 years old) pay a reduced fare for many airlines, but never travel free of charge. Discounts vary between airlines and must therefore be requested from A-ROSA.

Transfer: Long-distance bus operators recommend that babies/children up to 3 years of age travel only in mandatory seats/baby carriers (e. g. Maxi-Cosi). The parents bear the responsibility for safe transportation. The bus driver has the right to refuse to take you on the bus if there are valid safety concerns. The buses used by the transfer agency do not provide child seats/baby carriers, as different seats are required depending on the size.

Keywords: Booking, Children, Transfer, Train, Flight, Hotel, Baby, extra bed

A-ROSA can apply for free assistance/accompanying service at the airports for disabled or elderly people who feel insecure at the airport or on connecting flights. Should this occur in connection with the transport of a walker or wheelchair by the guest, it is absolutely necessary to register the device with the airline before departure. For this purpose, A-ROSA requires information on weight and dimensions (length x width x height).

Furthermore, we would ask you to inform us about the extent of the obstruction/insecurity: can stairs be managed independently or is help needed here? Can the route between the airport building and the transfer bus be managed independently or is help needed here as well?

Keywords: Handicap, Wheelchair, Flight, Disability

In the event of a change or cancellation of train tickets, please return the unused original ticket before departure. If you book your train journey/travel departure at the catalogue price, the rail fare can only be reimbursed in accordance with the A-ROSA travel conditions if you present your unused original ticket before the start of the journey. A refund of the tickets is not possible when booking a railroad inclusive offer.

Keywords: Train, Cancelation, Train Tickets, Ticket

The routes permitted for transport to the destination are shown on the ticket (e. g. certain border crossing points to be used). For this reason, the border crossing to be used must be indicated in international traffic when booking.

Special case TGV to/from Lyon and Paris: there is a train connection for the train indicated on the ticket!

Keywords: Train, Train Tickets, Foreign Countries

When choosing your train connection, please allow sufficient time between the arrival of the train and the departure time of the ship to begin your holiday comfortable and stress-free. In case of delay or cancellation of your train ride, we ask you to send the completed passenger rights form of the Deutsche Bahn and all original receipts / train ticket to the A-ROSA Flussschiff GmbH, Loggerweg 5, 18055 Rostock, Germany. We will support you with your concern and claim with the Deutsche Bahn.

Keywords: Arrival, Departure, Train, Train Tickets, Delay, Failure, Cancellation of Trains

The RIT tickets are valid for all DB stations with the exception of some stations from which non-Federal Railways (NE trains) run.

Keywords: Train, Train Tickets

You will receive the binding flight times/TGV train times together with the travel documents. We will be happy to accept flight time requests without obligation when booking. Please understand that not all wishes can always be fulfilled. A-ROSA books the flight depending on availability in the respective booking classes.

If the TGV9580 is available, train travel to Lyon Part Dieu is provided for, and train departure from Lyon Part Dieu if the TGV9582 is available (subject to changes by train).

Keywords: Rhône, Train, Flight, Lyon

The official end of your cruise and check-out is at 9.00 h. 

Keywords: Cabin, Departure, Ship, Check-Out

The meeting point is close to the "STARBUCKS" coffee shop. Simply follow the signs to the ground floor (DIRECTION PORTE DES ALPES). There, you will find the “STARBUCKS” shop next to other stores. Please pay attention to the according signs.

Please note that the transfer is only included within the tariff "A-ROSA Premium all inclusive".

Keywords: Rhône, Arrival, Departure, Transfer, Train, Flight, Lyon

Flights with Lufthansa and Eurowings usually depart and land from Terminal 2. The transfer staff awaits you in the arrivals area, behind the baggage hall, and accompanies you to the transfer car (smaller cars can drive up to the airport entrance, larger buses are available at the bus station behind the airport train station).

Keywords: Arrival, Departure, Transfer, Bus, Flight, Lyon

Please note that the transfer services for train arrivals and departures are only offered free of charge if you book by train via A-ROSA and in the tariff "A-ROSA Premium all inclusive".

You will be met at the station "Paris Gare de l' Est" (TGV, ICE) or "Paris Gare du Nord" (Thalys) by a transfer employee or your driver on arrival of your train. The rendezvous point is at the head of the track. Please pay attention to the appropriate signs. As soon as all transfer guests have arrived, the group will go to the transfer vehicle together; depending on the number of guests booked, this can be a bus, a minibus or a car. There may be short waiting times at the station.

In TGV trains, it is mandatory for you to provide your luggage with your name and address with the appropriate tags, please take this into account.

Keywords: Arrival, Rendezvous, Paris, Seine, Flight, Train, Transfer, Departure, Charles de Gaulle Airport

Please note that transfer services for passengers arriving and departing by air are only offered free of charge if you book your flight via A-ROSA. Our transfer employees are waiting for you at the "Information" next to the Relay Shop (kiosk, magazines) in Terminal 2D on level 1 with an A-ROSA sign and accompany you to the bus.

If you do not arrive at Terminal 2D, please use the free airport shuttles to Terminal 2D. Since the A-ROSA passengers arrive with different flights, there may be a waiting time at the buses depending on the flight arrival, as in individual cases the buses may also take guests of several aircraft with them.

Transfer times Paris Airport - A-ROSA Ship: 14:00 o' clock/15:30 o' clock/17:00 o' clock

Transfer times A-ROSA Ship - Paris Airport: 06:00 o' clock/09:00 o' clock

To get to the buses, take the lifts or stairs in Terminal 2D to reach the level below. Elevators and stairs are directly opposite the information desk. From here, follow the signs "Group Coaches" or "ProParking" outdoors, follow the red asphalted path and after approx. 50m you will reach the bus parking lot.

Keywords: Arrival, Departure, Transfer, Flight, Seine, Paris, Rendezvous

The meeting point at the Cologne central station is located in front of the central station next to the pharmacy "Am Hauptbahnhof". You need to take the exit "Breslauer Platz". We kindly ask you to be there on time. The Globus parking service staff will be waiting for you and indicate you the way to your transfer bus, which will be waiting for you close-by. You will receive the information for the return transfer from the ship to the central station directly on board.

Keywords: Rhine, Arrival, Departure, Transfer, Cologne, Transfer

Please note that the transfer from the car park to your A-ROSA Cruise Ship is not included. Depending on availability, you may book the A-ROSA transfer directly at the airport. The costs of € 39.00 per person and way will be charge to your onboard account.

Transfer times: 11:00 h /13:00 h / 15:30 h

If there is no further availability on the transfer bus, we recommend taking a taxi from the airport to your cruise ship. Taxis will be waiting at the airport. The reception onboard will happily organise a taxi for you from the ship to the airport on the day of disembarkation.

Keywords: Danube, Arrival, Departure, Transfer, Passau, Transfer

The transfer buses will be ready for you close to the square in front of the train station (close to the police station). Please arrive there at the mentioned time. The staff of the Globus Park Service will be meeting you on-site and show you the way to your transfer bus, which will be waiting for you close by. You will receive the details for the transfer from the ship to the station on the morning of disembarkation directly on board.

Keywords: Danube, Arrival, Departure, Transfer, Passau, Transfer

Despite its immense size, Paris' Charles de Gaulle Airport is well signposted and clearly arranged. It is important for you to know that our central meeting point is in Terminal 2D.

ARRIVAL TERMINAL 1
Terminal 1: Lufthansa, SWISS, Eurowings, Germanwings

• From the gate on foot to CDGVAL (free aerial tramway connecting Terminals 1 and 3 with Terminal 2; the train runs every 5-10 minutes)
• Take train to Terminal 2 - Arrival at the airport shuttle station

ANKUNFT TERMINAL 2
Terminal 2A - 2G: Air France, KLM, Austrian Airlines, Hop!

• Walk from the gate on foot from the respective arrival terminal to Terminal 2D
• Alternatively: From Terminal 2F take the free shuttle bus "Navette N1" to Terminal 2D (goes every 5-10 minutes)
• When arriving at Terminal 2G, take the free shuttle bus "Navette N2" to Terminal 2F (goes every 5-10 minutes), from there continue as described above.

Keywords: Arrival, Departure, Transfer, Flight, Seine, Paris, Rendezvous, Charles de Gaulle Airport

The embarkation and disembarkation takes place at the following berth:

Berths in Engelhartszell:

Nibelungenstr./Stifstr. - 4090 Engelhartszell - Austria - berth 1

Berths in Vienna:

The pier is located at “Handelskai” in Vienna, close to the Empire Bridge and right next to the metro station "Vorgartenstraße".

Keywords: Danube, Arrival, Mooring, Vienna, Passau

Berths in Cologne:

The A-ROSA AQUA, A-ROSA SILVA and the A-ROSA SENA will be berthed in Cologne-Deutz near the “Severinsbrücke” for embarkation and disembarkation. Please note that it is not possible to park at the berth. The address of the berth is:

Siegburger Straße 104

Deutzer Werft (near tram station “Drehbrücke“)

50679 Cologne

- Germany -

The A-ROSA BRAVA will be berthed near Cologne Central Station. The entrance to the berth is located at the intersection of the Konrad-Adenauer-Ufer and the Machabäerstraße:

Konrad-Adenauer-Ufer

50668 Cologne

- Germany -

PLEASE NOTE THAT CHANGES TO BERTHS ARE POSSIBLE:
In rare cases, berths may be changed upon short notice. In such cases, please refer to the signs at the berth.

Keywords: Rhine, Arrival, Mooring, Cologne

Berth in Lyon:

The A-ROSA STELLA and the A-ROSA LUNA will be berthed in Lyon for embarkation and disembarkation. Please note that it is not possible to park at the berth. The address of the berth is:

Quai Claude Bernard

69007 Lyon

- France -

Keywords: Rhône, Arrival, Mooring, Lyon

Berth in Paris:

The A-ROSA VIVA will be berthed in Saint-Denis in Paris for embarkation and disembarkation.

The address of the berth is:

Quai de St. Ouen
2 Quai de St. Ouen
93200 Saint-Denis

- France -

PLEASE NOTE THAT CHANGES TO BERTHS ARE POSSIBLE: 

In rare cases, berths may be changed upon short notice. In such cases, please refer to the signs at the berth.

Keywords: Arrival, Mooring, Seine

You can book a parking space through A-ROSA. You will receive a parking reservation card with your travel documents. If you do not wish to use our organised parking, we kindly ask you to look for other possibilities on your own.

You may book your parking space in Engelhartszell online at: www.globus-group.de/buchung/buchung/ (German language only). The address of the parking garage, which you may enter into your GPS system is the following:

Nibelungenstraße 130
4090 Engelhartszell
Österreich

In case of delay or emergencies you may contact the Globus Parkservice Team on the day of arrival on the following telephone number: +49 851 989 000 168. You can park your car between 14:00 h and 16:00 h on the day of embarkation. Transfer buses from the parking garage will take you to the A-ROSA ships. This transfer is included in the mentioned parking price. On the day of disembarkation you and your luggage will be brought back to your vehicle by a shuttle bus. You will receive the exact time for this shuttle on board. 

Keywords: Danube, Arrival, Parking, Car, Passau, Car

You can book a parking space through A-ROSA. You will receive a parking reservation card with your travel documents. If you do not wish to use our organised parking service, we kindly ask you to look for other possibilities on your own.

You may book your parking space in Cologne online at: www.globus-group.de (German language only). The address of the parking garage is the following:

Globus Group
Longericher Str. 177
50739 Köln
- Germany -

The parking garage is located just off the highway A57, exit Bickendorf Richtung Bilderstöckchen. You can park your car between 13.00 h and 14.30 h on the day of embarkation. The transfer vom the parking garage to the ship will take place at 14.45 h. 

You will be transferred from the garage to the ship by the company Globus Park Service in time for embarkation. (You will receive the exact transfer time on-site.) In case of delay or emergencies you may contact the Globus Parkservice Team on the day of arrival at the following telephone number: +49 221-280 64 942. 

On the day of disembarkation, you will be brought back to your vehicle by a shuttle bus. The transfer to the parking garage is at 9.00 h. You will receive further details on this shuttle bus directly on board. 

Keywords: Rhine, Arrival, Parking, Car, Cologne, Car

During your cruise you have the possibility to park your car (max. length 5.10 m; max. height 1.90 m.) in Lyon in a parking garage. You will receive a parking reservation card with your travel documents, please fill it in and send it at least four days prior departure to the mentioned fax number. We kindly ask you to proceed to the ship pier (address: Quai Claude Bernard, F -69007 Lyon) and unload your luggage there. Embarkation starts at 02.00 pm. The local authorities do not allow vehicles directly in frontof the ship.

Please stop above the pier and unload your luggage.  Afterwards you may drive to the car park and park your car on parking decks 6 or 7. Then we kindly ask you to walk back to the ship, which will take approximately 6 to 8 minutes. On the morning of disembarkation a staff member of our agency will drive you to the car park, where you will receive your car back. Afterwards you can drive back to the pier to pick up your luggage and your passengers.

The local authorities do not allow vehicles directly in front of the ship. Replace German sentence with: Since January 2017, all vehicles entering the low emission zone in Lyon need an environmental sticker, the "Crit'Air" vignette. This costs € 4.80 and can be ordered at the following link: https://www.certificat-air.gouv.fr/demande-ext/cgu/

Keywords: Rhône, Arrival, Parking, Car, Lyon, Car

We recommend parking your car at Paris-Charles-de-Gaulle Airport at Terminal 2. You can reserve your parking space online:
www.parisaeroport.fr

Click on “Parking”, “Parking Paris-CDG”, “Réserver” and finally on “Parking Vacances”. You will then be able to fill in your data and look for the best offer.

Keywords: Arrival, Parking, Car, Car, Seine, Paris

You can book a parking space through A-ROSA. You will receive a parking reservation card with your travel documents. If you do not wish to use our organised parking, we kindly ask you to look for other possibilities on your own.

You may book your parking space in Passau online at: www.globus-group.de/buchung/buchung/ (German language only). The address of the parking garage, which you may enter into your GPS system is the following:

Globus Parkhaus

Messestraße 6 

94036 Passau

- Germany -

In case of delay or emergencies you may contact the Globus Parkservice Team on the day of arrival on the following telephone number: +49 851 989 000 168. You can park your car between 12:30 h and 15:30 h on the day of embarkation. Transfer buses from the parking garage to the A-ROSA ships will be available between 13:30 h and 15:30 h as often as needed. This transfer is included in the mentioned parking price. On the day of disembarkation you and your luggage will be brought back to your vehicle by a shuttle bus. You will receive the exact time for this shuttle on board. 

Keywords: Danube, Arrival, Parking, Car, Passau, Car

If you arrive by car, you can book through A-ROSA a valet parking. In your travel documents you will find the reservation card. If you do not want to use this organized valet parking, you would have to find a parking spot near the harbor independently for the time of your trip.

For Passau, Engelhartszell and Cologne is also an online reservation possible: www.globus-group.de

Keywords: Arrival, Parking, Car

Check-in time and accessing your cabin on embarkation day:

• On all A-ROSA cruises at 15.00 h (in case of any changes you will receive an extra information with your travel documents)
• A-ROSA suite guests have the opportunity to check in at any time after 12.00 h

Please be on board no later than one hour before the departure of the ship. Please also have your travel documents and vouchers ready for check-in. You will find your personal onboard credit card in your cabin, which also functions as as the key card to your cabin.
 

Keywords: Cabin, Arrival, Ship, Check-In

Keywords: Cabin, Weckruf, Alarm

You are welcome to bring your own bedding. Please contact the A-ROSA Service Center prior to the departure if you wish to do so in order to inform the ship’s management. On most ships, there is also hypoallergenic bedding available, if this is required, please also contact the A-ROSA Service Center by e-mail: servicea-rosade

Keywords: Cabin, Allergic, Allergy, Bedding

On arrival it is generally not allowed to bring alcoholic beverages on board. If you buy any alcoholic beverages on land during the trip, a maximum of 1 liter per person over 18 years of age may be brought on board.

Keywords: Drinks

Yes, there are baby beds available on board the A-ROSA cruise ships. To ensure availability, please contact the A-ROSA Service Center by e-mail or by telephone: servicea-rosade  / +49 (0) 381-202 6020

Keywords: Cabin, Family, Families, Children, Baby, Baby Bed

On the sun deck you will find deck chairs and a sun canopy. In the interest of all passengers, please do not reserve deck chairs. Woolen blankets for cooler weather on deck can be found in your cabin.

Keywords: Sundeck, Chairs, Parasol, Wollen Blanket, Blanket, Deck chairs

Our “Premium all inclusive” guests will find bathrobes in their cabin upon arrival. “Basic” guests may receive bathrobes upon request from your cabin stewardess or at the reception. 

Keywords: Suites, Cabin, SPA, Sauna, Wellness, Bathrobe

At the moment we do not offer any dedicated golf cruises. However, there is the possibility to book green fees for our partner golf clubs and taxi transfers at the reception on board. We do not have the up-to-date prices available, as the fees have to be paid by the guest locally.

Keywords: Excursions, Entertainment, Daily Programme, Golf

The ships of the A-ROSA fleet are equipped with a modern GSM telephone system which enables you to make phone calls worldwide via direct dialling. If you would like to make a long-distance call, please proceed as follows: dial the country code, then the local code, then the phone number. Between dialling and the first ring, there is a charge-free pause of up to 30 seconds’ duration, after which call charging starts automatically, even if the call is not answered. You can find information on the valid fees at the reception or in the on-board ABC in your cabin. GSM telephone: The respective call number of your ship is stated on your key card

Keywords: Fees, Phone

On the A-ROSA ships A-ROSA AQUA, BRAVA and VIVA, the indoor and outdoor bar is located on deck 3, as well as the café & lounge bar. The A-ROSA ships A- ROSA BELLA, DONNA, MIA and RIVA have a café-bar and a loungebar on deck 3. The A-ROSA ALVA has its lounge bar on deck 3. The A-ROSA ships A-ROSA FLORA, LUNA, SILVA and STELLA have a lounge bar on deck 2. The outside bar is located on the sundeck. The current opening times can be found in the daily programme in your cabin. 

Keywords: Drinks, Maitre, Bar

A small library with international books is located near the reception. A selection of board games is held at the reception desk or in the Day Lounge.

Keywords: Front Desk, Entertainment, Library, Books, Games

On selected routes and for certain dates A-ROSA provides child care for a families. Please contact the A-ROSA Service Center if you would like to receive further information: +49 (0) 381-202 6020 / servicea-rosade

Keywords: Family, Families, Children, Kids Club, Child Care

Just like the entire ship, your cabin also has air conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off. 

Keywords: Cabin, Ship, Air Conditioning

Only the suites of the A-ROSA SILVA and FLORA have a minibar.

Keywords: Suites, Drinks, Minibar, Fridge

Laundry bags and order slips for our laundry service are located in the wardrobe. Payment is made via your on-board account

Keywords: Cabin, Service, Linen, Laundry

To provide protection from insects, there is a fly screen in the form of a roller blind on the outside of the balcony door. Please take care when operating the blind and exert force evenly to avoid jamming the blind. The locking mechanism is located at the bottom.

Keywords: Windows, Insect Repellent, Fly Screens

The cabins on the A-ROSA ships, except for the suites, have no mini-bar. For storing refrigerated medication, please contact the reception. The employees will store your medicines properly. The reception is open 24/7, so you have access to your medicines at any time.

Keywords: Drinks, Bar, Allergic, Doctor, Medicine

On board the A-ROSA ships, you have the option to connect to the Internet using our Wi-Fi. For more information on availability, conditions of use and the incurred costs, please ask at the reception. "Premium all inclusive" guests may use the Internet connection free-of-charge in accordance with the conditions of use.

Keywords: Internet, WLAN, Computer

Yes, the water on board is of drinking quality.

Keywords: Drinking Water, Water

Loudspeaker announcements can be heard on deck and in the cabins (via on-board TV) and are mainly made prior to shore excursions and important events and for special points of interest along the river.

Keywords: Cabin, Excursions, Announcements, Loudspeaker Announcements

On all Danube Delta routes, a doctor is on board. On all other routes, a medical supply is ensured by the infrastructure of the area in case of emergency.

Keywords: Doctor, Medicine, Donau Delta

No, unfortunately individual bike rentals are not possible. But in spite of this you can book biking excursions on board. For more information please contact the reception on board.

Keywords: Excursions, Bike, Bicycle

Unfortunatley, money exchange is not possible on board. However, bureaux de change can be found in the direct vicinity of most of our docking locations.

Keywords: Money, Cash, Money Exchange

Unfortunately, it is not possible to take your own bicycles on the cruise. However, you may take part in our A-ROSA biking excursions. (depending on availability).For more information on the biking excursions, please contact our SPA department or the reception. They will also inform you about the bike hire fee. 

Keywords: Excursions, Bike, Bicycle

Animals are not permitted on board the A-ROSA vessels.

Keywords: Pets, Dog

The windows and balcony doors of the suites and the cabins with Juliette balconies can be opened, all other cabins do not feature a window which can be opend. However, all cabins have windows and are therefore outside cabins. The A-ROSA ALVA has cabins with lowerable panorama windows on deck 2 or deck 3.

Keywords: Suites, Cabin, Windows

Incoming calls will be put through to your cabin by Reception. The normal roaming charges for outgoing or incoming calls from your cabin will be automatically charged to your on-board account. 

Keywords: Fees, Phone

On board and during the shore excursions, you can wear what you like. The dress code is comfortable and casual. Please remember to bring warmer clothes for the evenings out on deck. For the shore excursions, we recommend you bring sturdy shoes. In the restaurants, swimwear or shorts are not appropriate for dinner.

Keywords: Excursions, Clothing, Dress code, Restaurant

A-ROSA has 8 ships which are dedicated to the international market: A-ROSA ALVA, DONNA, AQUA, FLORA, SILVA, STELLA, VIVA, SENA. Here, guests are mostly from Germany, Great Britain, Italy, Spain, Israel and the United States. The on-board language on the A-ROSA ships is German, on the A-ROSA ALVA German and English.

Keywords: International, Language

A heated whirlpool can be found on the ships A-ROSA AQUA, BRAVA and VIVA in the SPA outdoor area on deck 3. On board all other ships, a heated pool can be found on the sun deck. You can find bath towels in your cabin.

Keywords: Sundeck, Pool, Swimming pool, Bathrobe

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you are back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the daily programme. Please always pick up your shore pass at the reception before leaving the ship and return it to the reception once you are back on board. We can only then ensure that all guests are back on board.

Keywords: Excursions, Mooring, Going on Shore

FullBoardPlus includes an embarkation snack, an extensive breakfast, lunch buffet and dinner buffet and a tea and coffee hour. Many cruises also include seasonal extras such as sandwiches or midnight snacks. 

Keywords: Meals, Buffet, Food, Full Board, FullboardPlus, Catering

Travelers are not permitted to bring weapons and ammunition or explosive/flammable substances onto the river cruise ships. This includes flat irons, candles and heaters. Likewise, the transportation of medical devices, which do not meet the technical requirements and the carrying of drugs, is prohibited. If this provision is violated, passengers can be excluded from further transportation without any compensation.

Keywords: Safety, Luggage, Iron, Hair Dryer, Candles, Hairdryer

A-ROSA DINING is a served dinner on all trips longer than 5 nights (additional charge), which is offered on several evenings during the trip. Until lunchtime the menu sequence must be set, and the tables be reserved. It is also possible to make dinner reservations for larger groups. The menu sequence varies locally, seasonally and according to conditions on board and will be published on the evening before.

Keywords: Meals, Table reservation, Food, A-ROSA DINING, Restaurant

The ship is equipped with an up-to-date vacuum toilet system and a biological waste processing system. Do not throw any items (including feminine hygiene articles) into the toilet, as this can lead to the failure of the entire system.

Keywords: Toilet, WC

The SPA-ROSA is the spa area on the A-ROSA ships. You can find fitness equipment, massage rooms and a relaxation area as well as the following saunas:

A- ROSA BELLA/ DONNA/ MIA/ RIVA: bio and Finnish sauna

A-ROSA LUNA/ STELLA: steam and Finnish sauna

A-ROSA AQUA/ BRAVA/ FLORA/ SILVA/ VIVA: adjustable samarium

Keywords: SPA, Sauna, Wellness, Massage, Fitness

In case of loss, please notify the reception immediately.

Keywords: Lost, Keys, Key Card

You will find all information about the TV channels in your cabin. TV reception is via satellite. During passage through locks and on certain sections of the route, reception may be impaired. There are some international TV channels available.

Keywords: TV, Television, TV Channels

A variety of high-quality beverages are already included in the Premium All Inclusive fair:

Tea, coffee and coffee specialties, soft drinks, beer, sparkling wine, a selection of wines, cocktails and long drinks. Excluded are specialties subject to surcharge and champagne. Get an impression of our beverage variety on board at our bar through our extensive bar menu. Please understand that the bar menu cannot be provided online.

Keywords: Premium, Drinks, Bar

Our Rhine ships (A-ROSA AQUA, A-ROSA BRAVA, A-ROSA VIVA) and the A-ROSA SILVA offer two cabins with connecting doors on each deck, which are well suited for families with children. There are two family cabins onboard the A-ROSA FLORA, which accommodate up to 2 adults and 2 children.

Please contact the A-ROSA Service Center for the exact cabin numbers at +49 (0) 381-202 6020.

Keywords: Cabin, Family, Families, Children, Connecting Rooms

Our top rate "A-ROSA Premium all inclusive" leaves nothing to be desired, as many services are already included. Some additional services on board are charged extra though. These include shore excursions, spa treatments, purchases in the onboard shop, À-la-carte-Meals and laundry service. In addition, fine wines, champagne and other premium beverages are offered at an additional cost.

Keywords: Premium, Basic, Drinks, Service, Meals, Additional Cost

The on-board voltage is 220 V/ 50 Hz switchable 220/110 V socket for electric shavers and toothbrushes located in the bathroom, the voltage is not suitable for other electrical devices. In the cabin there are also several outlets (220 V), which can be used.

Keywords: Socket, Electricity

The board language is German. Onboard our five international ships, the onboard languages are German and English: A-ROSA VIVA, A-ROSA DONNA, A-ROSA STELLA, A-ROSA FLORA, A-ROSA SILVA, A-ROSA BRAVA (2017) and A-ROSA AQUA (2018). Many of our employees speak English and an international host is present onboard each international ship. Other languages ​​are available upon request. On the A-ROSA ALVA the languages on board are German and English.

Keywords: Ship, International, Language

“Premium all inclusive” customers who book a junior or balcony suite can expect the following additional services free free of charge:

• Check-in and personal welcome onboard as early as 12:00 h

• Chilled welcome champagne

• Suite cocktail with the ship’s officers

• Room service (07:00 h - 22:00 h) & free use of the mini-bar

• Fresh flowers and small fruit basket that are replenished daily

• Additional cabin items and high-quality brand-name toiletries

• Laundry and ironing service and and butler service

Keywords: Suites, Service, Linen, Check-In, Room Service

Please observe the applicable customs laws when importing or exporting goods and currencies.

Information within the EU: www.zoll.de/EN/Businesses/Movement-of-goods/Movement-of-goods-within-the-EU/movement-of-goods-within-the-eu_node.html

For non-EU countries

Import:

www.zoll.de/EN/Businesses/Movement-of-goods/Import/import_node.html

Export:

www.zoll.de/EN/Businesses/Movement-of-goods/Export/export_node.html 

Keywords: Customs, Gift, Foreign Countries, Import, Export, Import, Export

All important information and instructions are given in the A-ROSA Journal, which you will find in your cabin on the preceding evening. 

Keywords: Cabin, Daily Programme

If you are satisfied with our staff, our employees appreciate a tip in recognition of good service. The distribution and amount of gratuities is of course at your discretion. A gratuities box for the entire crew will be available at Reception at the end of the cruise.

Naturally you can also give gratuities to individual members of staff at any time; this can also be done through your on-board account

Keywords: Tip, Staff

The on-board currency is the euro. During the cruise, you will be given your own on-board credit card to use, which also serves as your key card for your cabin. At the end of the cruise, you can choose to pay your final account either in cash (Euro) or with the following credit cards: American Express, Mastercard or Visa. For technical reasons, it is unfortunately not possible to pay by Maestro/EC card, debit card or travelers‘ cheques.

Keywords: Payment, Credit Card, Debit Card, Bar, Payment, Money, Cash

The reception is open around the clock and is pleased to assist you with any questions or requests.

Keywords: Front Desk

The official end of your cruise and check-out is at 9.00 h. 

Keywords: Cabin, Departure, Ship, Check-Out

Your cabin is modernly equipped with the following facilities: shower, vacuum toilet, telephone, hair dryer, towels, satellite TV, safety deposit box with individually adjustable numerical combination and individually controlled air conditioning. All cabins are non-smoking cabins.

Keywords: Cabin, Smoking, Bathrobe, Hair Dryer, Hairdryer, Air Conditioning

English excursions can be booked on board, other languages are available upon request. We arrange the excursions, but they are implemented by the local agencies, which are the excursion organisers, and thus also your contractual partners. Please find our excursion brochures here.

Keywords: Excursions, Service, Bike, Bicycle

In case of emergency, the lifejackets can be found in the closet of every cabin.

Keywords: Cabin, Life jackets, Personal flotation device

There is a small shop on board all A-ROSA cruise ships. There you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday commodities and souvenirs. The opening hours can be found in the daily programme.

Keywords: Board Shop, Shopping

Postcards and letters can be handed in at the reception. The mail will be sent from the next port or at the end of the cruise at the latest.

Keywords: Front Desk, Mail, Mailbox

In some cities the port authorities assign several ships the same berth because of the high traffic density. In these cases the ships berth side by side and the clear view from your cabin can be affected. Unfortunately A-ROSA has no influence.

Keywords: Mooring, Harbor

You will find the planned route in the catalogue, the specifications are subject to changes. Due to high and low water, maintenance and traffic-related delays upon watergates and bridges the timetable can varry. In rare cases of severe high and low water or act of nature it can happen, that a section will be traveled by bus or train and in individual cases an overnight stay at a hotel is necessary.

Keywords: Bus, Train, Hotel, Ship, Itinerary

On board our ships we only provide feather and down duvets and pillows for you.

Keywords: Cabin, Bedding

We would be pleased to welcome you back on board soon. If you book your next cruise on board A-ROSA within the next 4 weeks, you will receive an onboard credit of up to € 150 per person.

THE ADVANTAGES OF BOOKING QUICKLY*:

1–5  nights = € 50 onboard credit per person

6–8  nights = € 100 onboard credit per person

9–16 nights = € 150 onboard credit per person

Bookable in your travel agency, the A-ROSA Service Center, Tel: +49 381 202 6001, Mon–Fri 9–20, Sat & Sun 9–18, and via email: service@a-rosa.de.

* Cannot be combined with other discounts, only valid for “A-ROSA Premium all inclusive” bookings.

Keywords: Booking, Offers, Discount, Advertising, Gift Certificate, Discount

Yes, we are happy about every new customer that you solicit. If you convinve a new customer to travel onboard A-ROSA, you can benefit from an onboard credit of up to € 150, depending on the length of the cruise. For details and conditions, please contact the A-ROSA Service Center.

Keywords: Discount, Customers solicit Customers, Customers Club, Advertising, Gift Certificate

Of course A-ROSA is also present in the social media. You can find us here:

• facebook.com/AROSAKreuzfahrten
• twitter.com/arosacruises
• instagram.com/arosacruises
• youtube.com/user/ArosaCrew

If you want to share your vacation photos with us on Instagram, please use the hashtag #arosacruises. We are looking forward to see your fantastic holiday moments!

Keywords: Contact, Feedback, Social Media, Facebook, Instagram, Twitter, YouTube, Social media

We would be pleased to offer you hotel packages in selected ports. More information can be found here. If you book a hotel package, you will receive the hotel vouchers together with your travel documents.

Keywords: Booking, Arrival, Departure, Hotel

We are very sorry if you had to disembark early from your cruise at your own request.

In order to check a refund for the lost vacation days with your travel insurance, we kindly ask you send us an email to service@a-rosa.de with reference to your A-ROSA booking number and the premature date of departure. We will then generate the according document, which you can submit to your insurance company.

Keywords: Contact, Curtailment Of Travel, Refund

A-ROSA gift certificates are a particularly nice gift idea. Give your loved ones an onboard credit (minimum of € 50) for their next A-ROSA cruise or choose on of our cabin greetings, e.g. for spa treatments or excursions. Please find further information here.

Keywords: Gift Certificate, Gift

We are pleased that you like our melody. The A-ROSA song "Following My Heart" is sung by Jane Comerford. Unfortunately, the song cannot be purchased due to legal reasons.

Keywords: Song, Song, Anthem

The A-ROSA newsletter keeps you up to date. Receive the latest news about A-ROSA ‘s specials, offers, promotions and events. You can simply register here: www.a-rosa.de/newsletter. Currently, there is no English newsletter available.

Keywords: Contact, Newsletter, News

If you have forgotten personal belongings onboard, please contact the A-ROSA Service Center in writing by email: servicea-rosade. It is important to send us a detailed description of the lost object, the date of travel, cruise ship and your cabin. The A-ROSA Service Center will contact you shortly.

Keywords: Lost & Found, Lost Property

You have travelled on board A-ROSA two or more times already? We would then like to invite you to join the A-ROSA club. Your loyalty will be rewarded with additional benefits and services. For more information about the benefits and the registration procedures, please click here.

Keywords: Contact, Offers, Discount, Customers Club

On arrival it is generally not allowed to bring alcoholic beverages on board. If you buy any alcoholic beverages on land during the trip, a maximum of 1 liter per person over 18 years of age may be brought on board.

Keywords: Drinks

For specific travel dates, A-ROSA will offer the rate “A-ROSA Basic” with limited allotments and special reduced prices on short-term.This rate includes the following services:

• Breakfast Buffet
• Free use of most onboard facilities (e.g. sauna, gym)
• Water during meal times
• Daily varied entertainment
• Port charges

Here you can find all A-ROSA cruises, which will begin shortly. 

Keywords: Booking, Catalog, Basic, Offers, Last Minute, Spontaneous

A-ROSA gift certificates are a particularly nice gift idea. Give your loved ones an onboard credit (minimum of € 50) for their next A-ROSA cruise or choose on of our cabin greetings, e.g. for spa treatments or excursions. Please find further information here.

Keywords: Gift Certificate, Gift

You may visit one of our A-ROSA ships, after consulting the A-ROSA Service Center and registering all participants. Please always wait for a written confirmation from the A-ROSA Service Center.

Keywords: Booking, Ship, Ship Tour, sightseeing

Yes it`s possible to order the cutlery on board or in writing by e-mail or fax. It costs € 259. 

A-ROSA Service Center

Loggerweg 5

18055 Rostock

GERMANY

Fax: +49 381 202 6002 or

E-Mail: service@a-rosa.de

Keywords: cutlery

For the flight, please book the names of the participants in the correct order according to the identification card, nicknames are not allowed. Please check the correct spelling of all participant names indicated on the invoices/booking confirmations. Later changes must be checked on a case-by-case basis and are only possible for a fee.

Keywords: Flight, Name Change

Standard rate: A-ROSA Premium all-inclusive rates

• up to 31 days before departure 25 %
• 30 days or less before departure 40 %
• 24 days or less before departure 50 %
• 17 days or less before departure 60 %
• 10 days or less before departure 80 %
• 3 days before departure until the day of departure or cancellation on the day of arrival or no-show 90 %

In the case of partial cancellation of a free traveling child up to 15 years of age from a double cabin accompanied by at least one supervising full payer, the A-ROSA Flussschiff GmbH charges a handling fee of € 100.00.

A-ROSA travel conditions

Keywords: Booking, Cancelation, Money, Fees

If you have forgotten personal belongings onboard, please contact the A-ROSA Service Center in writing by email: servicea-rosade. It is important to send us a detailed description of the lost object, the date of travel, cruise ship and your cabin. The A-ROSA Service Center will contact you shortly.

Keywords: Lost & Found, Lost Property

You have travelled on board A-ROSA two or more times already? We would then like to invite you to join the A-ROSA club. Your loyalty will be rewarded with additional benefits and services. For more information about the benefits and the registration procedures, please click here.

Keywords: Contact, Offers, Discount, Customers Club